ServiceNow Community

Using Unhelpful (Marking Articles) vs Flag Article button

I was wondering if any one was using the feedback tasks created from Unhelpful (Marketing articles) instead of using Flag article. From what I understand Flag Article was meant for more internal IT type requests for changes to an article and Marking ...

Question

Virtual Agent Document Upload: File Size Limit & Error Message Customization

Hi everyone,I’m trying to upload a document in the Virtual Agent window using the out-of-the-box (OOTB) document upload feature in Enhanced Chat. I have a couple of questions:The default file size limit is set to 1024 MB, but in Virtual Agent it stil...

Question

Agile Development 2.0 Deprecation: Get the Facts Before It Impacts You

If you’ve been working with ServiceNow, odds are you rely on Agile Development 2.0 apps and plugins or you’ve worked closely with teams that do. This isn’t just "another product update." The upcoming deprecation of Agile Development 2.0 is going to b...

Article

duplicate entries with same number

We are facing an issue on the xyz table where, due to an unexpected glitch, the number counter was reset to an older value. This went unnoticed for some time, and during this period 50+ records were created with duplicate numbers.We are looking for g...

Question

Demo Data for Discovery

I am working on Discovery Monitoring Task. I have not installed any MID server. Can i have demo data for testing purpose?

Question

Approach on scoping RITM to our application integration

Hey there! We're building an store integration where we're creating a catalog entry with question fields (which adds variables to the RITM). What's a good approach to ensure our business rules and workflows only trigger on items created from our cata...

Question

Can a business service offering be created without one single application service linked to?

Hi, I have a question about ServiceNow service modelling best practice, specifically for desktop applications managed by a Digital Workplace unit. The unit is responsible for delivering communication and collaboration solutions, including WinZip, Ado...

Question

Only opened by should able to see RITM not other how to restrict

Hi All, I have a requirement only opened by should able to see the Req and RITM not other even requested for should not able to see the request for particular catalog item. I tried restricted via ACL and Query BR but still requested for and other ITI...

Question

The system failed to create an inclusion connection from the CI error for Tomcat adn WebLogic

Hi Everyone,While building servicemaps for application running with Tomcat and WebLogic component,s frequently encountering the error "The system failed to create an inclusion connection from the CI (type: cmdb_ci_app_server_tomcat). There is a conta...

Question
Service Mapping

Alert Correlation Rule Not working for Flapping (reopend) alerts - Tag based alert Correlation Rule.

Hi ServiceNow Enthusiast,I have configured an alert correlation rule using Alert Automation in the Service Operations Workspace (SOW). The alert grouping is functioning as expected for newly generated alerts; however, it does not appear to work for ...

Question

Videos in Knowledge Articles

We have created some short videos for end users that are helpful for completing certain things, so that we can appeal to all kinds of learners. I know there's an option to embed a video inside a knowledge article, but is anyone else doing something c...

Question

ATF Error

Hi Team, We have multiple ATFs failing with below message, any idea what the issue is? And it seems to work some time and fails other times, even though the steps remain the same. Click a UI ActionThis step failed because the client error 'Uncaught R...

Question

Mastering the Federal Tender: A Strategic Partnership Approach

Winning the Work through Architectural IntegrityResponding to an Australian Federal Government RFT (Request for Tender) is an exercise in precision. In the public sector, it isn't always the cheapest bid that wins; it is the bid that demonstrates the...

blog
Architect

All community data DELETED - ALL badges, Rising star forum access all gone

I lost access to my ServiceNow Community data after changing companies. I raised a support ticket and was given an email address to request recovery of my community information (badges, Rising Star program access, questions asked/answered, forum acti...

Question

Resolved! When assignment group type is Test integration user then category and subcategoryis mandatory

Hello Community,We have the following requirement: When creating an Incident, if the Assignment Group type is “Test Integration User”, then Category and Subcategory must be mandatory. If the Assignment Group is changed later and the new group does n...

Question
Incident Management