ServiceNow Community

Question about SN scoped application mapping within CSDM 5

Hi SMEs, I am thinking how to best handle the below scenario:- We've built a scoped app in SN to manage/configure integrations more easily.- I would not consider this to be a Business App. It does not fulfill any major business capability, EA will no...

Question

Service Operations Workspace - How to modify the parameter on the "Record Information" section?

In this article, we will see how we can modify the parameters of request record information section. By default, the section provides the below details, Now let's hide the "Price" parameter on this card. Navigate to the Data Broker Server Script [...

Article

Create a Scripted Rest API to fetch RITM Variables

Requirement is to "Create a Scripted Rest API to fetch RITM Variables"API should accept RITM number or sys_id as input.API should fetch all associated catalog variables and values.response should include : 1. variable name 2. variable label 3. variab...

Question

in Problem task the close_notes field label showing as canceled reason

in Problem task the close_notes field label showing as canceled reason@Ankur Bawiskar any idea on this?There are no labels no dictionary over-rides for this

Question

SCCM data source import issue

We observed an inconsistency with the ServiceNow SCCM data import schedule (run as admin). The Import Set is created alternately by the admin user and the MID Server service account. Due to this alternating execution context, the Import Set is someti...

Question

SSO with OIDC issue with claims

Hi ! I'm actually trying to set up connecting users through an OIDC Identity provider.Here's where I am : - I've configured the identity provider record through a well known configuration url- I've configured the OIDC Provider configuration like belo...

Question

Incident Management - Auto Resolution based on user input

When a user submits an Incident via a Record Producer, the system should analyze the user’s input, identify the best-matching keywords, and retrieve the corresponding predefined resolution steps from a custom table. These resolution steps should then...

Question

Pune Women's SeviceNow Devloper Meetup Key Points

Pune ServiceNow Developer Meetup – Key Points CoveredAustralia Release Updates1.In Performance Analytics, new enhancements were introduced such as data snapshot indicators, single score alignment, and the ability to export visualizations in formats l...

Question

Report on Multi-Row Variable Set

HelloI tried report on MRVS by creating a database view.I created a MRVS with the questions "Employee Name" (reference to sys_user) and "Salary %" (string). As you can see, for the field "Employee Name", I'm only getting the sys id (as this is saved ...

Question

Resolved! FSM - Signature Pad plugin

Hi all, When activating the Field Service - Signature Pad plugin (com.snc.wo_signature_pad) for Field Service Management, extra costs / licenses are requested or having standard FSM module is enough? It's just about installing the aforementioned plug...

Question

Corrent ActionName is not populating for Close Complete in Workspace

Hi All,When I am trying to execute onSubmit Client script using actionName="closeComplete" Condition, but everytime actionName is coming as "sysverb_ws_save" , and client script is not running. I am trying to execute glidemodal pop up when actionName...

Question

Virtual Agent Chatbot

We have Virtual Agent enabled on multiple portals (sp, csm, business). When I deactivate/hide topics to limit what shows in the SP portal, the change impacts all portals. What is the recommended way to show only a few topics in SP while keeping other...

Question

Report not displaying variables in database view.

Hi all,I am trying to create a report on RITM and Attachment table by creating a database view.Iam able to view the attachments and RITM number, but unable to select the variables.Do i need add another table to database view to get variables informat...

Question

SAP Security roles and GRC Automations

Just an wild though why can't we integrate AI Agents , LLMs like Joule or Claude and use HITL(Human in the loop) into SAP Security and GRC module to assign the role automatically via one chat bot or any tool that will specifically solve the regular c...

Question

How to hide the Tab in record page in workspace.

Hi All,I am working on a Configurable Workspace page in UI Builder where I have multiple tabs, including a Playbook tab. My requirement is to show the Playbook tab only for users who have a specific role.Role:xyzRequirement:If the logged-in user has ...

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