Use of product model, service model in Service Specifications, Resource Specifications in SOMT

Hi, In the demo data, I have observed that many of the service specifications, resource specifications have associated product models & service models. Also during CI creation in the fulfilment flows the model ID is referred. In context of this : My ...

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Change Request Legacy Workflow domain condition not honored on insert – BR vs workflow timing.

Hi All,I’m trying to understand the actual behavior of the “Run after business rules” option in legacy workflows, especially around condition evaluation timing.ScenarioChange Request – Standard workflowWorkflow condition uses Domain (e.g., Domain is ...

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ServiceNow Version History: From Geneva to Washington

Introduction ServiceNow has undergone remarkable evolution over the years, delivering new features, enhancements, and innovations with every release. Staying informed about these versions is crucial for ServiceNow professionals, developers, and admin...

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How to move a dashboard component from one workspace to another workspace?

In Service Operation Workspace, I see it has the below component, I want to clone the same component and use it in another workspace.. is it possible? I can see only option as duplicate variant.. which works only inside the same workspace. but here m...

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How do I limit the date field so that future dates cannot be selected for Assessment Metrics?

This is the survey form - assessment metrics - question data type: date that we want to limit.

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Date filter is not working in Reopen Pivot widget in platform analytics for Avg selected period

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Attachment security on HR Cases - outside of Evidence on Employee Relations

Our HR Agents are asking for a way to attach documents to any HR cases and have an option to make them not visible to the Subject person. These are cases that are not necessarily Employee Relations cases where the Evidence tab is available, but there...

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• Employee Document Management
• Human Resources Service Delivery

How do I debug ACL?

Hello, How Do I debug ACL when it is only affecting certain group of people on assigned_to field on sc_task table?We have ACLs configured for multiple applications on that table.    Thanks in advance

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Viewing /sp Portal, 'Record Not Found' for an Approval Form

Hello ServiceNow Community,  I am trying to troubleshoot an issue that I'm not sure where to navigate to check roles/ACL's etc. Scenario:A hyperlink is emailed to a manager to approve a case.  Clicking the hyperlink will show all details as demonstra...

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Now Assist Panel Not Loading

Hello,After being provisioned a Now Assist instance by ServiceNow, I am unable to get the Now Assist panel to load in the top-right view. I have reviewed and attempted most troubleshooting steps outlined in the following KB articles without success:N...

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Clone Admin Console and its features

To effectively manage the instance cloning process, the Clone Admin console assists in defining clone profiles capturing what should be the preservers and exclusions during a clone process etc.,   The Clone Admin Console can be accessed by navigating...

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How to get the variable values in flow designer

Hi Team, I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating. Now in sc_task short description I want to add one of the variable value in it.  I have added above one in my flow designer Action, this is coming in below way B...

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Ideology

How effectively now a days physical books build bond with growing generation?

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Duplicate activity log in RITM.

Hi,Whenever an user submit the request two activity log getting attached to RITM.Also I didn't find any current.update(); in any before business rule. Kindly suggest how to fix the issue? Screenshot:  Regards,Dusmanta 

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