ServiceNow Community

Using Direct status field we have suspended the case on HR agent workspace

Hello Community, We have a issue, while direct changes happen on status field from WIP to Suspend it is auto changes to WIP after saving the case form on HR agent workspace. Using UI action is working fine. Please let me know the issue here/ any root...

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Why does Audit History show identical Old and New values in ServiceNow?

Hi Community,I’m seeing a strange behavior in Audit History and would like to understand if this is expected.While checking audit logs, I noticed that ServiceNow is creating an audit entry even when the field value does not actually change.Example fr...

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My request unable to see inactive Record form req table on now mobile

Regarding my request Section unable to see InActive Record form sc_request and Incident table on Now mobile:1. Inactive record for (REQ and Incident) table are not visible on My Requests Screeen.2. if we use filter state is closed complete or closed ...

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Work note translation

In Catalog RITM worknote we need to show in local language like in FrenchBut it is coming in English (Requested for Approval)

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Stop Outage Creation

Hi All 1.My requirement is I have to create an outage for Closed Incident through CatLog ItemWhenever I try to create Outage for the closed Incident in Incident Form it should through a error message " Outage cant be created for Closed incident pleas...

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PC Backups as Configuration Items?

Has anyone out there leveraged the CMDB to track specific PC Backups? We have a couple business cases where we need to track a specific backup of a physical or virtual PC (not a server). These backups need to be held and secured until such time as t...

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Forgot password - email configuration

We have configured two custom URLs in our ServiceNow instance. We now have a requirement to enable the Forgot Password feature for end users so they can reset their passwords independently. The configuration for the Forgot Password functionality has ...

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Tips for Passing the ServiceNow CSA exam !

Hello everyone!I'm happy to announce that I've officially passed my ServiceNow Certified System Administrator (CSA) exam. I was honestly surprised and delighted to learn I answered 59 out of the 60 questions correctly, and I wanted to share the exact...

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Setup of Intune Filter

After setting up intune, I need to get devices logged in the past one year only. Where do I apply this filter.

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Resolved! Issue with 'Pivot Table' visualization since upgrading to Yokohama

Since upgrade, I'm having an issue (see attachment) where the % SLA Met column shows zeros, until doing the following temporary workaround (but after saving/refreshing the issue re-occurs): Temporary workaround: This has to be done each time the dash...

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Getting Session Expired (401 ) for some of the users in servicenow after 5 minutes

Hi ,In our ServiceNow instance some of the users are getting Session Expired (401) after 5 minutes. What will be the reason behind this. By default it should be 30 minutes. When we checked the below properties in our instance , we see Thank you!

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Custom Edit Button under change request in SOW is not clickable

I have created a Edit action button in RITM --> related list--> change request on SOW viewBut the button is not clickable User can't edit and add the existing CR in ritm and also can't remove the CR.

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Resolved! change management

Hi guys ,I deactivated the OOTB change flow , how can reactivate it ?

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Export Option in ServiceNow Based on Roles & Tables

Hi All,I have a requirement where I need to show the Export option only for specific users based on roles and tables, and completely block export for certain sensitive tables. Initially, I tried using sys_ui_context_menu, but it’s not suitable for my...

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Refresh impacted services automation not working

Hello All,We have a oob ui action Refresh impacted services.I want to automate the process like if any addition or deletion to affted ci's related list on incident happens then i want to refresh the imapcted ci'sWhen i checked the ui action refresh a...

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