Incident Correlation(Event Manegement)

Can anyone please guide me on my requirement,  I am working on incident noise reduction.When a primary alert creates an incident, I want all correlated/secondary alerts to map to the same incident automatically.What rules/configuration are required t...

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• Event Management

Performance Analytics Breakdown Relations not working

I've created an Automated Indicator for Daily New Calls. I've created 2 breakdowns:Site Agent: the elements are the desk agents. I'm able to see each agent with their number of calls.Hour of Day: this is a scripted breakdown using a bucket group. Thi...

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Service now integration with Google cloud storage for uploading 1 GB file

Hi All,Please guide us.Requirement:   When a user raises a service catalog request and attaches a file larger than 1 GB, the file must be saved to an external storage (GCC). Only the link (path) to the file should be provided in the URL field, which ...

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How to get response variables in a ServiceNow Flow from 'Azure Create Subscription' Action

  we are using AzureCreateSubscrption flow action to create record in Azure and inturn we are getting response in flow.How to get this response variables to map to ServiceNow cmdb tables(azure_vm_instance)

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ServiceNow Studio not opening from PDI instance in Australia release

Dear TEam, Am trying to create a new application via System Applications > My company applications. When I create new the page is not opening    

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Using Web Crawler in ServiceNow External Content Connectors

In many ServiceNow implementations, organizations require search results to include relevant content from trusted external websites. This article explains how to configure the Web Crawler capability in External Content Connectors to index external da...

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Enable New Users to Set Their Password via Email Link

Overview:When a new user account is created in ServiceNow, it is often necessary to allow the user to set their password securely for the first time.Instead of manually assigning passwords or asking administrators to reset them, we can automatically ...

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How can I stop FaaS Discovery?

Hi Folks,  We just rolled out ServiceNow Discovery to our clound environments (AWS and Azure), I noticed that by default, SN brings in FaaS as well and these are licensable. We do want to discover FaaS, is there a way to stop discovering them?

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How can we hide a specific Subcategory option from the Subcategory choice list on the Incident form

We have a business requirement on the Incident form to hide one specific Subcategory option when the Category is set to Application. Both fields (Category and Subcategory) are standard choice fields on the Incident table.We cannot deactivate this Sub...

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Employee Center Search Results Showing up in Service Portal Search Results

We currently the Employee Center set for HR use and we have the Service Portal set for IT use.  Currently when searching in both Virtual Assist and Regular searches via the Service Portal, catalog items that should be only restricted to the Employee ...

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Need to display the description near to business application field for each and every application.

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How to open a catalog item with pre-populated variables from a portal "Create New" button?

Hello Community,I have added a "Create New" button on my Service Portal. My goal is that when a user clicks this button, it opens a specific catalog item, and some variables on that item are automatically populated with predefined data.Could someone ...

• Question

Servicenow CSA and CAD certification exam

How can a student write ServiceNow  CSA and CAD exam freely .Can you please suggest some ways?Since, Exams are too expensive ,Small town students cannot afford to pay for it and get certified.Thank you so much .Please respond ASAP.

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Servicenow and Crowdstrike integration error

While integration between Crowdstrike and servicenow we are recieving below error while running load all records from the devices data source. Please help if anyone has also faced the same issue during the integration. TypeError: Cannot read property...

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