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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Community Exclusive: Save $400 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Being ... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Need Option to Link Existing Case to an Incident

Hello Community, We have a requirement to link an existing Case record directly from the Incident form. Currently, the platform provides a related-list option to create a new Case from an Incident, but there is no out‑of‑the‑box functionality to atta...

  • Question

Last 3 months date ranges in Platform analytics filter

Hello Community, I'm working with Problem Management Platform Analytics, which includes an interactive filter to apply queries based on the Opened date. When selecting the "Last 3 Months" option, the system returns a date range of 01‑10‑2025 to 31‑01...

  • Question

Make change template fields read only

Hi everyone!I have a requirement to make some fields in the Change property read-only.I've already managed to do most of the work by including them in the "Standard Change Properties".However, there are two fields that I'm having trouble with, even t...

  • Question

Predictive Intelligence - Incident Assignment Questions

I have been tasked with looking into predictive intelligence to assist the help desk with assigning incidents. I have done some preliminary setup in a lower environment and I have several questions.  1. If there are business rules or assignments rule...

  • Question

Join your EMEA Colleagues to learn about Risk, Security, and AI Governance at Scale at Nexus EMEA!

Stay Ahead: AI, Risk & Security for the Next Regulatory Wave If you are a ServiceNow Risk and Security customer interested in practical insights and best practices to help you improve your security operations, risk and regulatory compliance, don't mi...

  • Event
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  • Now Assist for SIR
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  • Threat Intelligence Security Center
  • Unified Security Exposure Management
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We're Back in Montreal! ServiceNow AI Summit | March 17-18, 2026

ServiceNow AI Summit Montreal is happening March 18, 2026 at the Palais des Congrès Registration is now open for this free event.    AI hype is everywhere, but real results? That's what we're here for. Join us to see the AI Control Tower in action a...

  • Event
  • In Person
  • workshop

We're Back in Montreal! ServiceNow AI Summit | March 17-18, 2026

Montreal, we can't wait to be back!    ServiceNow AI Summit Montreal is happening March 18, 2026 at the Palais des Congrès Registration is now open for this free event.    AI hype is everywhere, but real results? That's what we're here for. Join us ...

  • Event
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  • workshop

Nous sommes de retour à Montréal ! ServiceNow AI Summit | 17–18 mars 2026

Montréal, nous avons hâte d’être de retour !   Le ServiceNow AI Summit Montréal aura lieu le 18 mars 2026 au Palais des congrès. Les inscriptions sont maintenant ouvertes pour cet événement gratuit.   L’IA fait beaucoup parler d’elle — mais les résul...

  • Event
  • In Person
  • workshop

We're Back in Montreal! ServiceNow AI Summit | March 17-18, 2026

Montreal, we can't wait to be back!    ServiceNow AI Summit Montreal is happening March 18, 2026 at the Palais des Congrès Registration is now open for this free event.    AI hype is everywhere, but real results? That's what we're here for. Join us t...

  • Event
  • In Person
  • workshop

Resolved! Event Management Rules

I can not figure out how to make an event rule that takes my events and creates an incident from them. I'm able to manually create the incident from the alert associated with my event. But I can't get the rules to do it. The event alert does not have...

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