ServiceNow Community

Implementing Role‑Based Restrictions for On‑Call Schedule Visibility

Hi Folks,We are looking to implement a functionality on the Create/Edit Schedule page that restricts on‑call managers from viewing or editing schedules belonging to other on‑call groups.Our proposed approach is to create custom ACLs on the On‑Call S...

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Hide Submit Button on Service Portal

Hello, I have a requirement to hide the submit button on a catalog item if apps_listed_above = yes. I have a message on that field telling the user to stop and giving them instruction's on what to do. But we would like to hid or disable the submit ...

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Transfer Order Lines Bulk Update is not showing the available TOL for recieved stage

Hey Servicenow Champs,Can Anyone tell me why its happening and how to resolve itI opened the transfer order in sub prod instance and Click on bulk update to the transfer order lines, the stages of TOL were in requested state then I moved them to shi...

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LDAP integration using SSL and LDAPs port 636

Hello All, Thank you for looking into my query , i need help on how to setup the LDAPS server and connect with AD, what certificates are needed for the same and which format is supported by ServiceNow and were we need to attach those certificates i...

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Discovery Source behavior for SCCM & Intune

Hi All, We recently setup the SCCM & Intune Service Graph Connectors in our environment and we have noticed that the discovery source for the Hybrid computers managed by both systems keeps switching between the two when the jobs run. So for example S...

Question

Need to return latest version of custom table sop without using latest flag

Hi Team, I need to return only the latest version in the search results of this portal for the records displayed. Cant use latest flag due to some restrictions. Please suggest. Please note that the search should return any general records as well mat...

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How are others maintaining Practice Area Leads with least‑privilege access?

How are others handling the ongoing maintenance of Practice Area Leads? I noticed the sn_lg_ops.request_config role, but from what I can tell it allows users to make configuration changes directly in production. In our environment, we follow a least‑...

Question

In Zurich and SGC Central 2.3, how do you delete a draft Connection?

In SGC Central, how can one delete a Connection that is in draft state?The ask is because the incorrect Alias Template was chosen, and changing it seems not to be allowed.I do not see any delete action in the UI.

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Certified ServiceNow Fresher Seeking Opportunities in Administration / Developer Roles (CSA + CAD)

Hello ServiceNow Community, I hope you are doing well. My name is Ansuman Pradhan, and I am a fresher currently pursuing B.Tech in Computer Science Engineering. I am actively looking for an opportunity to start my career in ServiceNow as a ServiceNow...

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Full-Time

If members of a group rejected the approvals, still task creates

Manager approved, if approved then group approval, if members of group approved, then create task, if members of the group rejected, still task creates.Any idea or tips are greatly appreciated.-abrouf

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Need help with PA Scripts to group the String field records

Hello Community, I have a requirement to add a Breakdown of the field called value, which is located on the incident_metric table. The below script doesn't work and needs help. I have created a Bucket group and added them under the breakdown sources,...

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Performance Analytics

All catalog items in the instance are being set as non-conversational even though only few are set

I have set only few catalog items as non-conversational in the instance by setting the "Turn off Now Assist(LLM)" flag to true but all the items in the instance are being displayed as non-conversational. Is there a way to set the rest of the items as...

Question

Local in person meetings?

Hi all- do we have regular in person SNUG meetings for Minnesota? My company is in FL- and they have several in person meetings. I am remote- working out of MPLS- would love to connect with local folks in the SN community.

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Resolved! Actual Cost not showing in Portfolio Plan Financials tab

Actual Cost is showing Zero in FY26 Opex, however if you see that Actuals is present for Project, in Portfolio Plan Financials Tab.

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I need to create a 'cancel' Ui button in the incident form

using Ui actions, I need to create a cancel Ui button in the service operations workspace, when we click cancel button, it should cancel incident and state should move to cancel state, by adding work notes as well, guide me the step-by-step process a...

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