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Registration for now[dev]26 is officially open, and we want you in the room. Register now and save $200!
Registration for now[dev]26 is open! Whether you've been on the platform for years or you're shipping your first app, now[dev] is a two-day event for the people who write the code and make the build calls. Join us Nov. 4-5 in San Jose - learn more by clicking below! Learn more What`s New Popular Posts More The latest in Community Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by jordancbaron Save the date: now[dev] is coming to San Jose! Save the date: now[dev] is coming to San Jose Mark your calendars: November 4–5, 20... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Agent Chat Window Disappears in Service Operations Workspace After Accepting Live Chat Request
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Read More Tejas Adhalrao Specialist Questions Regarding Import Set Transform Map Execution and Easy Import Validation Hi Community, I have t... Read More Tejas Adhalrao Specialist Transform Map execution Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will ... Read More George_1 Specialist Agent Availability Timeout and Message Read Receipts Agent Availability Timeout Is it possible to increase ... Read More Prasanna_Patil Specialist Beyond the dumps:Building true servicenow expertise for project success While passing certific... Read More Prasanna_Patil Specialist Efforts required along with the task details for Integration Hello All, We are buil... Read More George_1 Specialist How to Disable Virtual Agent for a Specific Service Portal I have Virtual Agent e... Read More George_1 Specialist Virtual Agent Routing to Different Queues Based on Portal To route Virtual Agent... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online How ServiceNow's CMMS, powered by Field Service Management... Hosted by JenniferG 9 Sep, 2026 01:00 PM PDT Event Details Online WORLD FORUM is coming to New York September 10th!! Register today! Hosted by tracyo_brien 10 Sep, 2026 05:00 AM PDT Event Details In person ServiceNow World Forum - New York City Hosted by HollyHorton 10 Sep, 2026 05:00 AM PDT Event Details In person Build Agent Workshop - Atlanta Hosted by Carrie Lea 10 Sep, 2026 06:00 AM PDT Event Details Online Federal Tech Talk: Clarity, Control, Compliance. Meeting Federal Mandates with ServiceNow and Armis Hosted by Mayleen Fitzcha 10 Sep, 2026 10:00 AM PDT Event Details In person Customer Success Reception -- Free Registration Open to All Hosted by RoxanneZ 10 Sep, 2026 02:00 PM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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Need help with Fix script

Hi All, I have the below requirements for certain child classes of DB Instance:For the existing duplicates, check if there are any records having same name, version and related child, then retire the older records if not already. Also copy the field ...

  • Question

Autopopulate variable set and use it in multiple record producer

Hi,I have 4 string variables and 4 reference variables in a variable set.So If i tag this variable set to a record producer, 1. Based on the requested for or subject person depends on the record producer, it should auto populate values from the user ...

  • Question

Jira spoke integration Error Request type

Hi community  can you please help. When using the Jira spoke, create issue action, I cannot create an issue when it has the "Request type" Populated in the payload. Without it , it does work, however with it , it does not work. Can you help please. T...

  • Question

Different approval group generated after change reverted to new

Hello Experts ,  @nitingupta1     @Tanushree Maiti @crowe1288greg   @Dr Atul G- LNG @AndersBGS  Iam Investigating  a change management approval issue . Example Scenario:  Lets assume  If filed A  = Yes The change should generate approval Group A.If f...

  • Question

Resolved! Collaborative Work Management

Are there additional licensing costs involved for the following roles:-  sn_cwm.cwm_user  (owner, editor and viewer) Took the on demand training:  One thing already jumps out from the course notes: ServiceNow repeatedly uses “CWM licenses”, not merel...

  • Question

Resolved! OLA's and SLA's

We need to implement three use cases pertaining to agreements.Case # 1:RITM has 2 tasks, which run in parallel (no dependencies)Task # 1 = OLA is set to 3 daysTask # 2 = OLA is set to 2 daysRITM = SLA is set to 3 days to set the user expectation Case...

  • Question

Step-by-Step Guide to Configuring an Encryption Module in ServiceNow

Why Does ServiceNow Use Encryption?Sensitive data is better protected when it is encrypted and stored in a format that only authorized individuals or systems can read. This is essential for ServiceNow users to know when working with data that has to ...

  • blog

Resolved! Assessment Simulator Task 2: Favorite A Filtered List

Hi, everyone, I need help with my lab instance because I'm stuck on step 4 of my Micro-Certification Assessment Simulator Task 2: Favorite A Filtered. It asks me to use List Editor to assign all incidents to Platform User but It seems I'm not doing i...

  • Question

Column Level Encryption in ServiceNow

Intro Encryption is the process of converting data (plaintext) into an undecipherable form (ciphertext) to prevent the disclosure of information. Use encryption to protect sensitive information. At its core, modern encryption algorithms use secret ke...

  • Article

How to provide great answers in the Community

The ServiceNow Community thrives on the knowledge and experience you share. When you answer a question, you're not just solving a problem – you're teaching others and strengthening the Community. Here's how to make your answers as helpful as possible...

  • blog

MS Intune Service Graph Connector - Payload Review & CI Filtering

Hello Team,We are using the Service Graph Connector for Microsoft Intune and would like to know:Where can we view the exact payload received from Intune before CI creation/update?Is there a supported way to filter CI creation based on specific payloa...

  • Question

Developer Passport

Hi Can someone point me in the direction of how I can join/use the Australia/Brasil Developer passport program so I can be or get credit for working through it. Many thanks in advanceFrank  

  • Question

Configure an email notification as soon as an incident is resolved.

Hello Community,I would like to receive an email notification whenever an incident assigned to specific Assignment Groups is resolved.My requirements are:Trigger the notification when the incident state changes to Resolved (or Closed).Monitor only se...

  • Question
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