ServiceNow Community

Integration with Dynatrace

Hello Team, I encountered an issue while doing the integration with Dynatrace. I set the basic OAuth connection by providing the username and password but when I tested the credentials it throws an error but the same credentials are working for POST...

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ServiceNow Career guidance

Hi Everyone, I have completed ServiceNow CSA. Can someone guide me what are the most in-demand ServiceNow career paths?

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Trigger flowdesigner based on UI action

I have a UI action called ‘Aha’ in Requested item table. When I click on it, it should trigger the Flow action. How can I configure this? I’m looking for a step‑by‑step setup.

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Import Set Transform Stucked After Multiple Batches

We are running a large Import Set transformation that is already configured to process data in batches. The transform starts successfully and processes multiple batches, but after a significant number of batches, the transform appears to stall (statu...

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Does ServiceNow provide an MCP, or are there plans to release one?

I’m wondering if ServiceNow currently provides a Machine-Certified Partner (MCP) offering. I couldn’t find clear info on this in official docs.Is there an MCP provided by ServiceNow today?If not, are there plans for ServiceNow to create an MCP?If so,...

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Seeking Career Advice & Opportunities: Transitioning from Full-Stack (PHP/MySQL) to ServiceNow ITSM

Hi ServiceNow Community, I am looking for some guidance and leads as I pivot my career into the ServiceNow ecosystem.With 5 years of experience in Full Stack Development (Core PHP, MySQL, JavaScript, and ERP systems), I have a strong foundation in bu...

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Cost Management (ITSM)
Incident Communication Management
Service Catalog
Service Desk
Walk-Up Experience

how to trouble shoot this "8 contractor accounts that haven't triggered an email to the manager"

Hi Community,How to troubleshoot the below issue?We now have a total of 8 contractor user accounts that haven't triggered an email to the manager with log in details upon creation. Can this perhaps be investigated? We can of course just set a new pas...

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AI Agent

How to fix this issue in ai agent testign To proceed with gathering the necessary incident details for resolution, I need to use a tool designed for this purpose. Is it okay to proceed?

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Platform Analytics Color indicator Dots or Colored Text in PA List Widgets

Does anyone know how we can add the color globe or dot indicators in Platform Analytics?See the attached. The color dots render in the Core UI widget/reports but not in PA.There has got to be a way to either color the text or add the dot indicators....

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anyone created ATF Test Cases in Workspace?

Hi,I have worked on ATF Test Cases in Classic, and I will soon work on Workspace. I am trying to do it in PDI in the Service Operations Workspace. There are no Test Steps concerning Workspace. How should I work? Do I need to install any plugins? Has ...

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Regaring client Script

I am not able to run onChange and onSubmit client scripts in my PDI for both Zurich and Yokohama versions. Since the scripts are correct, please suggest an alternative option. 1) if (isLoading || newValue === '') { return; } //Type a...

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Playbook Attachments Mandatory

Hello, I'm wanting to make adding an attachment to the playbook activity mandatory. As in the User can not move on to the next activity until an attachment is attached and a notification pops up informing the User of this requirement. Does anyone kno...

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Resolved! Discovery of Cisco Stacked Switches - New York

When we Discover a Cisco Stacked Switch, it does not create 1 CI for each switch in stack, but 1 CI, with information about the other switches in stack. Our network team would like to have 1 CI for each with a hardware relationship showing how they...

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Discovery

Server Discovery fails with "credential not found"

We are on Xanadu. For discoveries that were previously working, we now see many of these errors in our job logs and discovery dates getting stale. However, when running a Discover now, it works. Also, if I take all the IPs of the failed discoveries, ...

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Server discovery jobs fail with "Could not find any valid credentials"

We are on Xanadu. For discoveries that were previously working, we now see many of these errors in our job logs and discovery dates getting stale. However, when running a Discover now, it works. Also, if I take all the IPs of the failed discoveries, ...

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