ServiceNow Community

Now Assist Skill Kit –Detect Negative Survey Sentiment and automate the response

Introduction to Now Assist Skill Kit (NASK) Now Assist can do amazing things right out of the box (fig1). Now Assist is unique because it can combine the power of Generative AI with the automation on the platform. For example, using Now Assist an...

Article

No result returned from probe.

I would be very appliciated if someone could help me.I run dicovery and SNMP is returning sysdscr containing hostname, but hostname is null.Any idea how I can fix this? Below is my discovery log.Short Message: No result returned from probe.ECC queue ...

Question

Configurable UI, email client glitching

We're seeing some weird glitching happening with the email client in our HR Agent Workspace. When an agent pops out the client, sometimes it bounces around on the page, and other times it fails to save draft. We're clearing caches, etc, and it contin...

Question

ServiceNow Smart Assessment Simplified: A Step-by-Step Practical Guide!

Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...

Article

Attachment mandatory when the field is appear on the change Form

I have a requirement related to Risk Assessment and Change Management.When a user submits the Risk Assessment, if they answer “No” to one of the questions, a follow‑up question is displayed. The value from that follow‑up question is then copied to th...

Question

Record History re: change of ticket State and duration on each state

Hi, How can I generate a report based on Record History label from multiple tickets?My task is to provide an analysis on how much time does each ticket stays under Pending, Open, Work in progress states. We are using the HR Case Management table for ...

Question
Reporting

Can you install Workplace Service Delivery on PDI?

I would to evaluate Workplace Service Delivery applications but cannot install them. Why are these applications blocked?

Question

Documentation on Transaction Manager ↔ ServiceNow SOM CPQ Integration

Documentation or guidance on how Transaction Manager maps and exchanges data with ServiceNow SOM CPQ.Steps for creating the connection between ServiceNow and Transaction Manager (beyond Salesforce‑specific instructions).How Transaction Manager handle...

Question

Flow Designer record trigger (Created or Updated) causes duplicate email on insert - best practice?

Hi everyone,I’m building a notification flow on table “x_xxxxxxxxx”.Goal:- Send 1 email to multiple recipients when status becomes “xxxx” (re-review pending)- Cover both create and update scenariosCurrent implementation:- Record trigger: “Created or ...

Question
duplicate-trigger
flow-designer
record-trigger
send-email

My First Post

Hello nice to meet everyone

Question

Clarification on AI Search matching behavior in Knowledge Portal

Hi,I need support to understand how the search engine is matching keywords in the Service Portal (or Employee Center).I created a Knowledge article with the following fields:Short description: “fantasia”Body: “fantasma”Metadata: “magia”When I search ...

Question

ServiceNow Engagement Lead Needed – Senior, Client-Facing, Partner Practice

Hi everyone — We’re a ServiceNow Partner hiring a full-time Engagement Lead for a senior, client-facing delivery role. This is not a contract or staff-augmentation position. This is a senior, client-facing role focused on leading complex implementati...

Question
Full-Time

Read operation on table 'm2m_response_template_to_channel' from scope 'Global' was denied

Read operation on table 'm2m_response_template_to_channel' from scope 'Global' was denied. The application 'Templated Snippets' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests. w...

Question

CSDM Data Modelling Workbook

Does anyone have the latest version of csdm-data-modeling-workbook? it seems like it was removed from the Best Practices page. Data Modeling workbook

Question

Extra Long Clone Durations

Does anyone know why Clones are now coming in with a duration of 12 or 14 hours when historically they've been in the 4-6 hour duration quote and completion time? I've got some cloning coming up and slating it for 12 hours is a huge window to have to...

Question