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How to show only active users on the "Edit" button under sysapproval_approver table ?

Good evening.!On the sc_task table, under "Approver" section, we have "Edit" button.Issue is, once you click on the button, the list search is showing both active and inactive users. My requirement is to only show active users. How can we achieve it?...

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I have to set notification subject.

Hi, I have to set notification subject. I have created notification on approval table and have to set notification subject and I have created email script and in that I'm setting order guide field value. I have to set order guide field value in noti...

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How can I send weekly scheduled reports to each assignment group DL(Email), ensuring that only their

Hi @Sagar Pagar I have a requirement to send weekly scheduled reports to each assignment group DL (Email), making sure that only their specific data is included. I tried your existing article , but it sends just one email to all DL addresses with a...

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I have to add conference tag in incident.

Hi, Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. Can anyone please help me how to add c...

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Facing Issues while trying to integrate DPR with GitHub

Hi All, I am trying to integrate ServiceNow DPR with GitHub as per documentation Onboard GitHub using Workspace • Zurich IT Service Management • Docs | ServiceNow to check what all features it is providing and make use of it. In the Tool Setup page i...

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Error in CSM workspace

Hi,Im trying to impersonate a user with sn_customerservice_agent role and when i go to CSM Workspace Lists i see this:

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Create an Agent Chat record to enable Virtual Agent on the default Service Portal

Create an Agent Chat record to enable Virtual Agent on the default Service PortalThe record name should be VA (this name will be used to validate that the task was done correctly). *NOTE: The "Order" field is required. Please enter "100" for the orde...

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Knowledge management without a professional licence

I work as a knowledge manager creating knowledge articles. I have a professional licence so I can access a different view of servicenow to my end users. My admins say I should be able to create knowledge articles without this professional licence. W...

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Creating knowledge
standard user access

Future granular delegation

We have Granular Delegation for HRSD but no delegation records (sys_user_delegate) are created when the start date of the delegation is in the future. It works fine whenever todays date is selected as start date for the delegation. Has anyone had th...

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g_form.removeOption() is not working in multirow variable set catalog client script.

We have a catalog client script on MRVS to hide drop choice based on users cost center. But choice is not getting removed even after adding a catalig client script.Sample code : var allowedCC = 'a6754a8b97438a505f88b3a3f153afe5'; var ga = new Glid...

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Dispatcher workspace - workforce assignment group

Hi, On the dispatcher workspace, within the workforce tab, I can see that only team managers can select the assignment. 1. Who or which role enables selection of one or more assignment groups? We would like to expand this to the dispatcher team.2. Ho...

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notifiction body

HI Team we have requirment that when ever SLA reached 90% for Service Request email should trigger . for this we have configured flow . i have stucked in the notiication part I need like this this is notificatio i configured on ritm table whil...

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Platform Analytics dashboard: redirect to workspace?

We have clients using SOW or the CSM/FSM workspace. Before workspaces existed their agents worked from dashboards. They clicked on the report showing their work and were brought to a list with that work.With Platform Analytics dashboards this still w...

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Workspaces

Transform Map issue

Hello All,i have a excel sheet data with updatedgroupname and existinggroupname values.i need to update the data existinggroupname is coelece so that it wont create updated fileds also i have created one on before script to do the name change.gs.info...

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Reports in Migration Center

Hi All, Is there any way to migrate only specific reports to Platform analytics using Migration Center? I see there is option available for Dashboards but not for Reports. Thank you.

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