ServiceNow Community

How can I set reference filters of search condition in List of records?

Hi ,How can I set reference filters of search condition in List of records?In the filter by default it shows only all, I need to set the filter if the group type is itil only.

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Dashboard interactive filter checkbox is not showing

Hi All, We have an issue with dashboard interactive filters checkbox. when we click on elements usually it use to show the checkboxes but currently it is not showing.

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UIB - Standard Record Page - Record controller form.fields object

For configurable workspaces that use the "standard" record page --- e.g. "CSM default record page" for CSM/FSM Configurable Workspace; "SRP Record" for Service Operations Workspace --- the controller has the form.fields object which you access via ap...

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Perfis Profissionais em ServiceNow: Um Guia Detalhado

Para construir e manter uma equipe de sucesso em projetos ServiceNow, é fundamental ter uma definição clara de papéis e responsabilidades a própria ServiceNow já documentou algumas informações Platform team roles and responsibilities/ Este artigo co...

Article

Resolved! How to limit most viewed articles for a specific knowledge base

Hello there again,Wanted to ask if anyone has an idea to get the most viewed articles limit to specific knowledge bases. I am using the knowledge blocks limiting those to the ones I want to show and I have them on the main page. When I click any of...

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Service Portal Development

enable ai agent workflow to employee center

Is it possible to enable agentic ai workflow in Employee center? I tried to enable emp center in branding and display and still it didn't workout.

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Resolved! Trigger Assessment using Flow Designer

Hi all,I have a requirement on triggering an assessment when a demand is being created using flow designer.I was able to trigger an assessment record. However, the record is not being linked in the Assessment Instance related tab due to empty trigger...

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SOW: Service Dashboard Page

Hello All,In service operations workspace there is a service dashboard page.Is it possible to change/modify these things here?Default | 1 IncidentService Breakdown optionsand show incident below instead of servicesIs there any workaround or is it pos...

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Need to update the records instead of creating the records on software installation table

Hi, We get the software installation data from systrack and if we get a latest version of any software on the device, the old version data need to be set to disabled and new version record should be created.For example, on Device xyz, if there is a M...

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Workshop: Put AI Agents to Work for your Business 22.9.2025 0230-0430 - VIRTUAL!!

Register NOW AI is only as powerful as the platform it’s built on. It’s why we integrated AI, AI Agents and other intelligent automation technologies directly into our platform. During the workshop, you’ll discover first-hand how to to transform...

Article

Resolved! How to change Knowledge Most Viewed Articles Widget from an ALL TIME view count?

It seems to me every time I check, that the Knowledge Most Viewed Articles Widget is an ALL TIME view count. This is not optimal, and I wonder if it can be changed. If yes, How? Example Scenario: In January 2012, there was a Virus issue, so there wa...

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Knowledge Management
Service Portal
User Experience and Design

How to refer to the current record when writing scripted filter in Related list

I'm creating a PoC of listing published knowledge articles in a custom Related list created by Relationship on CI form. The idea is to get all knowledge articles found from Knowledge categories, whose value matches either with the sys_class_name of t...

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Change process not showing stages properly

Hi Team, We have Process Flow for change request. We have defined several flow formatters and given view conditions. But still stages are showing for invalid conditions as well. This has to be visible for standard, normal and Expedited, but the stage...

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Change the Field Order in Form

Hello community,I’m working with Incidents in ServiceNow and I would like to change the order of the fields shown in the Activity Formatter (Field Changes section).I already modified the property glide.ui.incident_activity.fields to add or remove fie...

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Change request logged without submitting

Hi everyone I am noticing that when people click on 'New Change' and start populating the form, if they decide to not log the change anymore, it still gets logged even though they do not click on 'submit'. Is it a bug in the system or is there anyth...

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