User Activity
06-25-2026
Overview
The Telecommunications Network Inventory (TNI) application uses two distinct concepts to represent physical places in a telco network: Locations and Network Sites. Understanding the difference between them is essential for correctly modellin...
06-16-2026
Hi All,
I know this will be long chase, in knowlege2026 ServiceNow showcased a game for event management.
Does anyone can help me to get in touch with the product team for same? I have client has similar requirment. I am also checking this inte...
If you’ve ever modeled services in the CMDB and paused to think:
“Why does ServiceNow call this the parent? This feels fundamentally wrong.”
You’re not alone — and you’re not wrong either.
This confusion shows up very often when modeling shared pla...
One of the most common questions I hear in every CMDB or CSDM conversation is:
"Should this go in Business Application, or should it be created as a Business Service and Service Offering?"
This confusion happens everywhere: ITSM teams, application ...
10-07-2025
CSDM 5.0
According to officials, this will be the final time this diagram is presented.
The Common Service Data Model (CSDM) initial view has been enhanced to more accurately represent data flow and management across the entire lifecycle. The ...
