Now Assist - Unable to edit a skill

Hi Everyone, We’ve recently enabled the Now Assist Skills for Knowledge feature and are looking to modify the condition related to the "Knowledge Gaps Identification (ITSM)" skill.However, the field appears to be locked (greyed out).After raising a c...

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Flow Designer – What Happens to RITMs After Flow Updates

Hello, I would like to better understand how Flow Designer behaves when a flow is updated. For example, suppose Flow Designer created an RITM on 12/22/25, but the associated tasks are not scheduled to be created until 12/30/25 because a Wait for Cond...

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Page Route Map Not Working for Portal-Specific Custom Widgets

Hi @all ,Good Evening !!! Requirement:I have developed custom Service Portal widgets that should be visible only on the custom portal. I want to add these widgets in a way that does not impact any OOB portals (such as sp or esc) and follows best prac...

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Need to protect a Script Include that will be loaded to another instance

I am developing an application for a client and it has a Script Include that needs to be encripted when I deploy it to the client's instance, because it is my intelectual property. However, when I try to select the "Protection policy" to "Protected" ...

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Explain the carrier journey of service Now System Administrator from beginner to expert level.

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How do I limit the date field so that future dates cannot be selected for Assessment Metrics?

This is the survey form - assessment metrics - question data type: date that we want to limit.  

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Receiving error, when clicking on Request Approval on Standard Change Request

Hi Team, When we clicking on Request Approval button in Standard Change Template, receiving below error in prod. when we are doing this in Test, we are able to do Request Approval, Approval is also Triggering

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Virtual agent for the Pilot Group

Hi All,We recently configured nowAssist with VA and need to make sure it is set to be available to a pilot group only at this time. I saw a configuration on the agent chat (Now Assist in VA Chat Config) where we can add a role, however that looks lik...

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How to Export Data from ServiceNow: A Detailed Beginner's Guide

Have you ever found yourself staring at a massive list of records in ServiceNow and wondered how to get that information into a spreadsheet? Whether you need to share a report with a colleague or move data into another system for analysis, knowing ho...

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• Platform and Cloud Security

Notification link opening up in WSD Portal not ESC

Out of the box email notification open the reservation in WSD portal, I can't find any property to update it to open in ESC ? I am able to find the code reference provide to /ws and /esc. Is there way to keep to ootb notification and repoint it to es...

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Business Rule Effected Admin

We are attempting to integrate incidents using the API.We created an API user and assigned the custom role "itsm_write_create_api_fjdx".We created the following business rule because we do not want the API user to read the sys_user table, but we enco...

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Stop Change Tasks from being Created When Approve

Hey pals.  Hopefully a quick one - how would I go about removing the 'new' button on the change task related list when the change request goes past 'Assess' state? Essentially, in our current set up, someone is able to have a change technically appro...

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ServiceNow Supports NIST 800-207 Zero-Trust Cybersecurity

Executive Summary   Zero-trust architecture represents a fundamental shift in cybersecurity strategy—from perimeter-based defenses to continuous verification of every access request. As organizations grapple with remote workforces, cloud migrations, ...

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• CMDB. ITOM
• Integrated Risk Management (IRM)
• Security Operations

Can a business service offering relationship is business service

It seems that you relate business service offering with business services by setting the business service in the parent field. It seems that this makes it so that business services can have multiple service offerings related to it but a Service offer...

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Can traffic light color scheme be added to an indicator ?

Hi,In an indicator widget i want to add color scheme. If scores are less than 80% it should be shown in red if >80%should be shown in red.From the docs i can see that it can be added to targets but i want to know if the same can be added to an indica...

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