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Client script is working in native view but not working in HAM workspace view

for this condition= Hide 'yes - rma not required' choice option on under warranty field, if Troubleshoot result = unrepairablefor this scenario we use this code in on change client scriptits working native view but not working in workspace view funct...

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Resolved! Group By dropdown not working on PA Dashboard

Hi Everyone,I am facing an issue in Platform Analytics and would appreciate any guidance. I have a Column Data Visualization based on a table with an additional Group By selector configured for state and priority fields. The visualization and Group B...

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Hide the item bar on draft email page in CSM workspace

Hi everyone,I am looking for a way to have the side item bar (Contextual Side Panel / Agent Assist panel) collapsed by default when an agent opens the draft email / compose email screen in CSM Configurable Workspace.Currently, when navigating to comp...

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Hide paper clip icon in service operations workspace when group is abc

Hello community,I have a requirement to hide paperclip icon (attachment icon) in the sidebar when assignment group is abc in the service operations workspace.Can you please help me how to do it as it is ootb workspace. Thanks!

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Unable to connect to LDAPS Server on port 636

We had a previously working LDAP Server working on port 389, but have now decided to go with LDAPS on port 636: The URL is changed to ldaps://servername.com:636.I´m getting this error: Error Message ldaps://servername.com:636 Could not find a valid c...

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Create Multiple RITMs from MRVS Rows Under the Same REQ and Populate Variables

Hi everyone,I have a Catalog Item with an MRVS for bulk Server Access. When Bulk Access = Yes, each MRVS row should create one RITM, and all RITMs should belong to the same existing REQ.I can use Create Record → sc_req_item and link each new RITM to ...

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User with 'skill_admin' role can add and remove group members from the group

As shown in the image, I am unable to add and remove group members from both the group whose name starts with "RM" and whose name does not start with "RM". I want that a user with 'skill_admin' role should be able to add and remove group members from...

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GRC License

what is the difference between sn_grc.business_user lite and sn_grc.business_user role, which one is full operator?

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Migrating Now Assist Skills with Skill Tool Dependencies

Hi,I'm currently working with Now Assist Skills where a skill used for summarizing historical incidents is configured and invoked as a Skill Tool within another skill used for generating resolution guidance. Skills are typically migrated using the "S...

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ServiceNow - Email OAuth (Test Instance) I Certificates & Secrets

Hello Everyone!!! I had a request from an infrastructure team member to update the client secret key in the test instance for email oauth as it is about to expire. I have received the secret key value and and the secret key ID, however, I am not sure...

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NASK, Agentic AI Learning Sources

Hi,I have no prior working experience on Now assist,NASK, agentic AII have worked on ITSM and CSM so far. Could someone give me proper sources of learning NASK, Agentic AI?I have tried looking in the now learning portal but it is a bit confusing. Cou...

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Standard Change not moving to Assess

Hi,I'm trying to add an Assess state to the Standard Change flow.Current setup:Added Assess (-4) stateAdded transition New → AssessAssignment Group is populatedRequest Approval UI Action sets state to -4Issue:When I click Request Approval, the change...

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RITM is not getting approved even the inbound email action got processed

When I try to approve the RITM through email, the Inbound Email Action is being processed successfully, but the RITM approval state is not changing to “Approved” and remains in “Requested” state.We are using the OOB Inbound Email Action “Update Appro...

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Unable to submit Requested program schedule in RiseUp with ServiceNow Application

Dear All, I am trying to submit RiseUp with ServiceNow Application but unable to submit Requested program schedule field. Thanks and Regards,Satyadeo

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CI ID field value is being cleared after running the same Transform Map a second time for updates.

During the initial import and transform, records are created successfully and the CI ID field is populated correctly. When the same source record is imported again and the Transform Map runs for an update, the existing CI ID value gets cleared/remove...

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