ServiceNow Community

We need to restrict in payload content while sending from servicenow to third party tool

How to restrict the payload not completely which is going from ServiceNow to third party tool , as due to some internal policies few words or characters or file path etc are not allowed in the payload , likewise we cannot completely encrypt the comp...

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Report of Catalog Item with no SLA

HiWhich table source can I use to create a report of Catalog Items with no SLA? Kind regards

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Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)

Please do help me to clarify below concerns.Requirements: Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)Through a client script i can achieve it in legacy view but the ame doesnot applies to Service operat...

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Data Visulaization and catalog variable reporting

We are currently limited to basic Data Visualizations for reporting. Accessing and importing ServiceNow Catalog Variables remains a challenge, as the current process is technically difficult and restricted to a few users. What is the best practice f...

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How to make catalog item visible to the particular group and also users who do not have managers

I have requirement to make the catalog item visible only based on below conditions1. User should be member of "XYZ" group AND2. User should not have manager assigned.How to do this? Anyone can help me on this @Ankur Bawiskar

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Calculated field not updating in real time

I have created a form there are three fields1. Field A : Integer2. Field B : Integer3. Result : Integer is a calculated field whose value is sum field A and BI have a UI poilicy for applied that if value of result is greater than 1000 than hide resul...

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Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Pallets on Transfer Orders - Lose tie to Asset record

We are using Pallets to transfer multiple Assets within a Transfer Order (TO), sometimes hundreds of Assets on a Pallet. Processing the Pallet through the TO is much quicker than creating hundreds of Transfer Order Lines to add hundreds of Assets in...

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Show Information of 2 table in the same portal view

HiCurrenctly I´m using Catalog Items and ITSM infra (sc_request, sc_req_item, sc_task tables)In this scenaro I have page in portal that has a list widget that shows some information from sc_req_item table.The SN instance in my project will be changed...

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Select the column in the reference type variable

Hello community, I have a reference variable that by default displays the "Name" column. I would like it to display the "u_managed_by" column only in that case. I applied this code: But the visualization is like this:

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Msg: Your text query contained only common words or ambiguous wildcards, please refine your search..

Hello. In the "HR Agent Workspace" when we create a New Case and select a person, we are sometimes getting the following unexpected message: "Your text query contained only common words or ambiguous wildcards, please refine your search and try again...

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MS Graph for Email integration

Can anyone point me to step-by-step instructions for configuring an email integration with MS Graph? We need inbound and outbound email so ServiceNow is able to read the email to generate tickets and also pass outbound notifications back through the ...

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Resolved! Now Assist Resolution notes generations error "There is an error in generating resolution notes"

i am using now assit resoution notes in Service Operations workspace. how come i get this error when trying to generate resouton notes? "There is an error in generating resolution notes" What could be causing this. i have just upgraded from patch 6 t...

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Tracking Time Worked: Based on Variable

Hello, I have a team that uses a variable "Request Type" and there's about 8 different options. They use this drop down as sort of a stage like functionality. As they're fulfilling this request, they'll toggle that variable to different options base...

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Task sla Business elapsed time' is greater than 'Actual elapsed time

Hi all,I'm seeing a weird issue for few Sla's, where 'Business elapsed time' is greater than 'Actual elapsed time'.Did anyone notice this kind of behavior? how this could happen?This sla has a 24*7 schedule with the caller's time zone. Thanks

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