ServiceNow Community

How to restore the modified built-in business role content of the system before the system upgrade

I have modified the built-in business role 'getMyApprovers' in the system, which is recorded in the update set, but the previous version has not been modified. Now facing a system upgrade, in order to restore the content I modified to the previous ve...

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Workday RaaS returns data in Postman but not from ServiceNow (Date/Time query parameter issue)

Hi Community, We are integrating ServiceNow → Workday Report-as-a-Service (RaaS) and are seeing inconsistent behavior between Postman and ServiceNow when passing a Date/Time query parameter. What’s happening:The same RaaS endpoint, credentials, and p...

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Soumitra Dutta : "How do I fix a 'Record Not Found' error in my Transform Map?"

Hi Everyone, Soumitra Dutta an entrepreneur, Author & photographer born in independent India. I’m running a data import into the [Target Table, e.g., cmdb_ci_linux_server] using a Transform Map, but I keep encountering a 'Record Not Found' error in t...

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Portal Data List Widget Clone missing filters

I need help displaying the filters in the Portal Data List widget. I cloned the Portal Data List widget along with its Angular ng-template records. When I preview the widget and click the funnel icon, the filter options (Priority, State, Contact, Upd...

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SAMPro Bundled Software Discovery

Does anyone in the SAMPro space have an understanding of how ServiceNow handles discovering bundled software / software within a package? Have quite a specific use case from a client where some open source or smaller software are installed automatica...

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bundle
Discovery
install
installation path
package

Enterprise Asset RMA Order asset not showing in list

Hello. I am facing an issue where I need to Add an asset in the RMA Order list to test the repair/replacement process. The asset list for selection remains empty, although there are Enterprise assets in the Enterprise Asset Workspace. Reference arti...

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Dashboard deactivation

hello team , how do i deactivate my recently create dashboard in Yokohama release.when i am trying to get in to PA dashboard table, i am not able to find the newly created dashboard.Thanks

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Issue with ORCA–ServiceNow Integration Creating Incident and Problem Tickets

Hi All, We have integrated ORCA with ServiceNow. For specific categories, instead of creating an Incident, we want the integration to create a Problem ticket.To achieve this, we configured a Business Rule. However, it is not working as expected. Curr...

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Incident Management

Pass dropdown value to form in Workspace

I am working on a ServiceNow Workspace and need guidance on passing values from a dropdown to a form.Requirement:I have created a custom table application that stores application details.In Workspace, I added a Dropdown component that displays the l...

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Getting Issue in Service operational workspace

Hi i am facing this issue when all users including admin open RITM & catalog task in SOW - 'Read operation on table 'sn_hr_core_case' from scope 'Global' was denied. The application 'Global' must declare a cross scope access privilege. Please contac...

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🚀 Why gs.getProperty() Doesn’t Work in Reporting Filter Conditions — And How to Fix It! 🔧

Over the years, I’ve noticed many developers in the ServiceNow Community asking why gs.getProperty() doesn’t work when used inside a client‑callable Script Include, especially when that Script Include is triggered from a Report Filter Condition. ...

Article
Reporting

Script include which is triggering from scheduled job is giving performance issues

Hi To update the "age of incident" field value (like 0-3 days, 15 days, more than 15 days), the below scheduled job and script include written but it is giving performance issues due to looping all the incidents on hour basis and populating/calucula...

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How to add multiple RITMs of same Item

Hello All, I am looking for a solution, where the requirement is to add multiple RITM's under same REQ for the same Catalog Item. For example, User want to request for various Softwares (like Adobe, iTunes) in a single Request. Like, the user wants t...

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Create a risk assessment in Demand Form.

Hi,I need help with implementing a Risk Assessment on Demand form when the Demand state moves to Screening.Currently, we have similar functionality available in the Change form, where the Risk Assessment is available under related links with a set of...

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Integrate Active Directory Certificate Services and ServiceNow via API

We would like to prepare an application screen in ServiceNow's service catalog, issue a certificate in Active Directory Certificate Services (AD CS) by making an application, and eventually attach the certificate to the requested item.In order to mak...

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