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Community activity

cannot export all roles from sys_user_role table

Hi there, I am trying to export the sys_user_role table.  In the table there are 1194 records, however when I export I only get 1187 records (note that I am logged on with admin and have Elevated Roles) .  There are obviously some rows that I cannot ...

  • Question

Hello world

My first post. After taking my training on welcome to service now and micro-certification-welcome to servicenow. I hope to come back to the post this time next year and see how much I have grown. Anyone has an ideal what I should be doing, while wait...

  • Question

Security Patch Notifications

How do I change the recepients of Change Request emails?  They are going to a distribution group, but I don't know where to go to remove the distribution group.  Thanks, Anthony

  • Question

Weird Zurich Behavior

So we upgraded to Zurich from  Yokohama on the weekend ... Virtual Agent topics that worked fine on all previous resources are suddenly not working. Here are two things I've noticed so far: 1. Contextual search displays the word "undefined" beside th...

  • Question

Supplier onboarding playbook

When I duplicated the OOB supplier onboarding playbook, on the activity "show possible duplicates" the buttons which are there in the OOB playbook (continue onboarding, reject) are not visible except open list button.Attached are images of the activi...

  • Question

Unable to map JIRA Custom fields

We are currently working on a bi-directional Jira integration that requires mapping ServiceNow variables to Jira custom fields. When using the Create Issue action from the out-of-the-box Jira Spoke, mapping these fields results in an Atlassian data f...

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