ServiceNow Community

Smart assessment

Like when a business app is created an assessment gets triggered to owner and Owner submits the assessment rating on business application is updated.

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Auto fetch assignment group from native incident record to UI page glidemodel wildow?

Hi All,We got a requirement to create a glidemodel window with below three fields=> Assignment group=>Work notes=>Category with default choicesIf I click the UI action it will auto fetch the assignment group from native incident record to the glide m...

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Tree picker for cmdb_model_picker table

Am using tree picker on the cmdb_model_category table on parent_category field but even after adding attribute tree_picker =true it is not showing the data in hierarchichal way.

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Cursor pagination not working as expected in Data Stream

Hi everyone,I’m working on a Data Stream Action in ServiceNow to integrate with an external API that uses cursor-based pagination.The API response looks like this: I have configured Pagination setup: For the REST step, I am passing: Getting the be...

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Error generating SCIM Bearer Token via Curl - "access_denied" / "server_error"

Hi Community, I am currently following the guide "SCIM Provisioning from Microsoft Entra ID" to configure user provisioning [1]. https://www.servicenow.com/community/developer-blog/scim-provisioning-from-microsoft-entra-id/ba-p/2984734 I have suc...

Question

List over user and subscriptions?

Hello, we have a large userbase that has subscription and i need to see what is giving them this subscription. So i wanted a list over users that has say "subscription1" so i can see what role they have that gives them this subscription.

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Activtiy filter in workspace

Hi Team,I would like the filter option of "Email - autogenerated" to be available (incase user wants to activate it), but i would like it to be turned off by default for all user. Is this possible? If yes, how to do it in HR workspace.

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Resolved! Client & Server Side Script via Form Action (Workspace) possible like via ui action???

Hi everyone,I’m trying to create a button in Workspace that performs client-side validation (e.g., checking field values) and only executes server-side logic if all client-side checks pass.In classic forms, this is straightforward with UI Actions. Ho...

Question

- Subject - “Convert form tab labels (Threat Assessment & Reporting) to French in ServiceNow”

“Hi Community team, I need help converting the tab labels like **Threat Assessment** and **Reporting** (shown on a ServiceNow form/section) into **French**. When I switch the language to French, these tab captions are still showing in English. Could ...

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How to retrieve data with a Script Include in UI Builder?

I'm really new to UI Builder and have a business requirement that I need help with. Currently, in the core UI forms for catalog tasks (SCTASK), we have a UI Macro on the form that provides a list of consolidated work notes and user comments for the e...

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On-call scheduling

Good afternoon I would like to know if it is possible to setup one on-call schedule for two groups? E.g. both groups must rotate in one schedule? RegardsThereza

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Service Operations Workspace

How to use Process Optimization to do SLA Breach Analysis

This post is part of the Process Optimization Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These posts will be broken into two sections – how ...

blog

[Lab Validation Notes] Welcome to ServiceNow (Zurich): Knowledge Base Submission

This post shares learning notes from troubleshooting lab validation issues encountered while working through the Knowledge Management module in the Welcome to ServiceNow (Zurich) course. It focuses on common error messages you may encounter if the va...

Question

Replace URL with a readable text in a related list in SOW

I have created a related list in Catalog task, to show the attachments for the sc_task, the parent req_item and the parent request, all together.In legacy view, it works perfect, but in SOW, when I click in the file name it opens the sys_attachment r...

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Unable to install plugins via run-node-script.sh on on-prem instance (TranspilerEngine failure)

Hello,I am trying to install plugins (specifically i18n French) on an on-premise ServiceNow instance using the CLI tool `run-node-script.sh`.Here is the script I am using:---var plugins = [];plugins.push('com.snc.i18n.french');var main = new GlideMul...

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