ServiceNow Community

Global search issues with few Keywords

The global search is not showing up the results while searching with few keywords. The catalog item meta keywords includes the searching keywords, yet the results are not showing the related tasks.When searching with full catalog name, the results ar...

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ServiceNow MID Server sharing Virtual Machine with another monitoring tool

Hi Team, Has anybody done installation on Windows OS where ServiceNow MID server and ELK or any other monitoring tools are deployed as well? Customer is requesting to check if the multiple apps can be installed on single machine to optimize the cost....

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How to map custom dropdown field value to record field in HR case creation page in HR agent workspac

Hi Experts, I have a requirement to add a custom choice field to the HR Case table, and this field should be available on the case creation page in the new Configurable HR Agent Workspace. When a user selects a value for this field during case creati...

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Human Resources Service Delivery

Dashboard Sharing Option Not Visible for User

Hi Community, One of our users has the following roles assigned: ITIL role, Report Admin, Report User, and Report Group roles. However, they are unable to find the Share option to share the dashboard with others.Interestingly, another user with the s...

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CSA Capstone project how to login to PDI

I have just completed CSA learning path and want to do the capstone project. I have requested PDI but how to login and see the incidents and all

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Software installations creation for container images and SBOM

I am looking for support in the context of software installation records based on container images/SBOM information.Currentlly, softwares used withhin containers like docker or Kubernetes are a blind spot and we would like to have an inventory of tho...

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Best Way to block the data insertion for Discovery tables

I would like to block the data insertion for discovery tables as these tables does not gives any valuable data and it clutter the CMDB. Some example table is: Dscy_route_next_hop table. Suggest me best apporach to block the data insertion. T...

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Add a pop-up when clicking on the provider notification.

I want to add a pop-up, a redirect, or anything else that allows me to see the entire message created in the Content section of Provide Notifications.

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UI Policies Not Applying Correctly for Case Variables

Hi Team,We need to ensure that variables are initialized when a case is created or transferred between services via the agent workspace, similar to how it operates through the ESC portal.To achieve this, we're using a Business Rule that triggers when...

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Hide a specific field from Incident, problem, change, Service Portal,

I have been asked a question, Hide a specific field from Incident, problem, change, Service Portal, LIST VIEW from all this places in one go? how can we achieve it?

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JavaScript error in onLoad client script when hiding fields and using g_form.onChange()

Hi everyone,I’m getting the message “There is a JavaScript error in your browser console” when my onLoad() client script runs on an HR Task form.After testing, I found that the issue comes from the part of my script where I hide some fields and use g...

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#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

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Sprint Board on the Sprint Tracking page is not showing the current Sprint stories.

Hello Community, Sprint Board on the Sprint Tracking page is not showing the current Sprint stories earlier it was showing the stories when stories were in previous Sprint however, I can see stories in Sprint planning tab. This issue occurs after I ...

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Replace SCOM with ITOM (ACC) Monitoring

Has anyone been able to successfully replace SCOM with the monitoring capabilities of ITOM (ACC)? If you have, how was the experience?

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Orchestration (ITOM)

My CAD Exam Experience: Why “Certified Application Developer” Falls Short of Its Promise

Hi all, I recently passed the ServiceNow Certified Application Developer (CAD) exam. The experience left me with a strong urge to share honest feedback about the test’s quality and the gap between its name and what it actually measures. The title “Ce...

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