ServiceNow Community

is it possible to display catalog item based on the users belonging to particular assignment group

There is a requirement from customer where they want catalog item variables visible to two assignment group and for each assignment group there will be changes in variables. for example : Assignment group A and Assignment Group B if member of assignm...

Question

Best Practice 5_Security_TM: Proactively Invalidate Inactive Sessions

By Default , glide.active.session.timeout.invalidate.session property is set to false When glide.active.session.timeout.invalidate.session is not set to true, there can be a small interval of time where a timed out session is not invalidated (60 or m...

Question

ServiceNow CSA Exam requirements

I completed the below trainings in ServiceNow learning portal. Can I now register for the exam with the pre requisites completed ? Also, Is there any special discount or voucher available for the CSA exam ? Certified System Administrator (CSA) Learn...

Question

How can I build a Collaborative Work Management bord from non task tables

I understand that CWM is meant for showing the tasks. However approvers of various item (catalog items, risk assessment) are stored in sysapproval_approver. I would like to build a board for approvers. How can I do that. Is there any configuration gu...

Question

Can you install Workplace Service Delivery on PDI?

I would to evaluate Workplace Service Delivery applications but cannot install them. Why are these applications blocked?

Question

Best Practice 4_Security_TM: Limit UI Active Session Life Span

Use the glide.guest.active.session.life_span property to control the duration of an active guest's HTTP sessions. The glide.guest.active.session.life_span property enforces a maximum lifespan on active guest HTTP sessions, irrespective of their sess...

Question

Best Practice 3_Performance_TM: Use executeAsync() instead of execute()

Within your scripts like BRs, UI action etc - you may have observed, most of the time you have used execute method() when you are using RESTMessageV2 or SOAPMessageV2 to send the Request payload. ServiceNow recommendation is to use executeAsync()...

Question

Dynamic choices in multiple choice variable type

Hi, is there any way to set dynamic choice in multiple choice variable type. I have tried below client script that is working for select box type but not for multiple choice type. function onLoad() { var userEmail = g_user.email; var splitE...

Question

Rearding creation of approval tasks

Hello, I have a flow named X--> when the request is submitted through catalog item according to the flow it first creates approval task after it is approved then it is assigned to other group.This is working as expected.So when i am creating the othe...

Question

Read operation on table 'm2m_response_template_to_channel' from scope 'Global' was denied

Read operation on table 'm2m_response_template_to_channel' from scope 'Global' was denied. The application 'Templated Snippets' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests. w...

Question

Add more column details under My task on resolve portal

Hi,I am trying to add more column details such as Exercise Name,Description,Goals & Objectivesfor recovery event record under my approvals on resolve portal .IN screenshot , you can see only Name , description,opened by & task type. I want to add mor...

Question

need help to optimze glideagrregate script for survey trigger

i want to trigger a customer satisfaction servey to every 5th incident caller,when every 5th softwre category incident get resolved,

Question

How run the Fix Scripts from the Flowdesigner

Hi I have a question, on ways to run a fix script from the flow designer, basically from the flow I pass the Fix Script name, then the flow should be able to query the fix scripts table find the record and then run the script. Could you please help m...

Question

How to increase the max length of multi-line free text field in smart assessments

Hi, We have a Multi Line input text field in a Smart Assessment Template, currently the max limit of it is 1000. Is there a way to increase it? We want it to more than 1000. Thanks in advance,Sharan

Question

Play .wav files diectly in workspace

Howdy all - trying to figure out something that seems like it should be straightforward (alas, it is not)... I'm in HRSD, in HR Agent Workspace, trying to figure out how to have a window or pop-over that appears and plays .wav attachments when the at...

Question