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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Resolved! Attribute ref_ac_display_value=false is not working for Dictionary

Hi I’ve added multiple columns for searching, but I need to hide a specific column from the autocomplete display. The attribute ref_ac_display_value=false doesn’t seem to work at the dictionary level. Can someone help? I specifically want to hide the...

  • Question

Identifier Rule allowing duplicates

Hi  ,I created one CI Class (extended from 'cmdb_ci'), in that created some attributes, created  one Identifier rule., in that rule I selected 2 fields ., and In Reconciliation Rule I selected source as IMPORT SET.I created some records through impor...

  • Question

Knowledge and catalog items

How can I connect the dots between a record producer used to capture knowledge article updates and have those updates automatically update the associated knowledge article? 

  • Question

How to add Virtual agent panel in workspace?

Hi Everyone,       I'm currently looking for a way to add the Chat panel in my team workspace using UI Builder. Is there any component that is available to add the Virtual Agent or any conversational agent panel in the workspace. We are not looking f...

  • Question
  • Virtual Agent

Resolved! CIS-DF Voucher missing

I had a voucher for Data Foundations. It was valid (through 2026) and ready to go. I just went through the CMDBF learning path again to brush up on the content, and now I cannot locate the original voucher. Is this maybe related to the recent program...

  • Question

VA support for seismic

HiHow can I enable (Enhanced chat) on UI Builder, I can not find any component provided by platform in UI Builder.

  • Question
  • Virtual Agent

Client script not working as intended for Customer Contact

Hi everyone,I’m encountering an issue with a Catalog Client Script that runs on a portal form. The script is the following:function onChange(control, oldValue, newValue, isLoading) {if (isLoading) {return;}var wl_array = g_form.getValue('watch_list')...

  • Question

Resolved! re-edit My list

In the service operations workspace, after I create a list, is it possible to re-edit it so I can add a sort, or do I need to recreate that list (start over)?

  • Question

TeamIn SOW New button is missing for Change templates module

Hi Team,Our Servicenow instance is upgraded to Zurich version. In Change templates module we cannot see New button in My proposals and Open proposals. New button should be visible for change manager. How can we add New button in SOW here.Thank you  

  • Question

Changes to the Major Release Schedule Question

With the Brazil release not being scheduled until Q4 2026, can we get some clarity on the timeline for this upgrade.    Given the shift of the second release to Q4 in 2026, Does that mean the Brazil release (from Zurich) in Q4 wouldn't need to be com...

  • Question
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