ServiceNow Community

how to redirect user to a different page and close it automatically using a server side script

how to redirect user to a different page and close it automatically using a server side script inside a UI Action:how can i adjust this script so that it wil redirect to the new window but it will be closed automatically if (result.status === 'succes...

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Migration from dedicated instance to MSP

I would like to understand the step‑by‑step process for migrating a dedicated ServiceNow SaaS instance to an MSP environment, including an end‑to‑end guide on preparing the MSP instance and performing the migration.

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How can we allow Out Of Office/auto reply mails to be received and processed on tickets?

How can we allow Out Of Office/auto reply mails to be received and processed on tickets?I m looking for guidance on how to allow Out of office ( OOO ) response and other automatic replies to be received and processed against tickets in Servicenow ins...

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Resolved! Multiple Choice Field in a Form

Hello, I'm a beginner and I'm looking for some help because I'm really stuck trying to solve a problem.I need a field on a form to perform multiple selection. Basically something that functions like the Choice field type but with the possibility of c...

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How can we allow Out Of Office/auto reply mails to be received and processed on tickets?

I m looking for guidance on how to allow Out of office ( OOO ) response and other automatic replies to be received and processed against tickets in Servicenow instance. We often send emails to external vendors directly from Servicenow and many of th...

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Trigger SC TASK FOR CMDB CPP SUPPORT TEAM

Hello Community,There is a requirement to trigger multiple sc tasks based on "yes/no" condition.The scenario is they want to remove access for cmdb applications while a offboarding ticket is raised for a user .It would include multiple applications a...

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Service Graph Connector for Meraki – Creating Duplicate Records in Meraki Devices table

Hi All,I am working on configuring the Service Graph Connector for Cisco Meraki in ServiceNow and need some guidance regarding duplicate records being created in the Meraki Devices table after scheduled job execution.Import Set: Configuration Setup ...

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Send email with only newly added attachment for Network assignment group incidents

Hi Team, I have a requirement to send an email notification when a new attachment is added to an Incident, but only for incidents assigned to the Network assignment group. The email must include only the newly added attachment.Previously attached / o...

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Workspace SOW change field color according value

How can I'm using Service Operation workspace and I need to change a field color according a value in the form of interaction. I need change the color of field state according the value. For interaction state New = red, state wip=yellow and state clo...

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Jira request body custom action error

I'm trying to pass the catalog variable value to Jira from ServiceNow in flow designer using custom action, I see the status code 200 but I don't see the record created. The issue will be coming when I pass some text value & multiple fields in Summar...

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ServiceNow ITSM Best Practices: Building the Right Foundations for Scalable IT Service Management

ServiceNow ITSM Best Practices: Building the Right Foundations for Scalable IT Service Management ServiceNow ITSM is often the first capability organizations implement on the platform. Yet many ITSM implementations struggle over time, not because S...

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Tips for Passing the ServiceNow CSA exam !

Hello everyone!I'm happy to announce that I've officially passed my ServiceNow Certified System Administrator (CSA) exam. I was honestly surprised and delighted to learn I answered 59 out of the 60 questions correctly, and I wanted to share the exact...

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How do I use SQL to query ServiceNow?

Is there a place I can write SQL in ServiceNow to query the tables? You would think there would at least be a command line interface to my MySQL backend right?

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Resolved! What exactly is Data Certification vs CI Attestation?

What exactly is Data Certification vs CI Attestation? What are the use cases for- each of them? In which scenario which feature should be used?

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Workflow Studio Fundamental

Hello, I am taking the Workflow Studio Fundamentals course in SN Unvisersity. I got to section 8 of 9, Playbooks. When I click on Incident Response Demo Playbook to open it, it is read only. I cannot edit it.

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