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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
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Community activity

Form load response time

Can anyone please help me to know what should be the standard response time for existing incident form while loading/new incident form during form load.   I think it should be 6 seconds,

  • Question

Resolved! Custom portal restrictions

Restrict a user and redirect to custom portal,I have create an user whose role is bank managerand i am using custom portals to manager to login, i want the manager user only access to the custom portal.But now it is accessing portal and as well as PD...

  • Question

Help with ACL

Hi Team, I have created one custom role, and I want to provide read and write access to this role for all tables in servicenow. I have created scripted rest api. In Default ACL, I am using custom ACL:Type: REST_endpointOperation: excuteApplication: C...

  • Question

Resolved! Yes No activity

Hi,Yes No activity is missing in one instance and available in other instance. Can I know why it's missing

  • Question

Radio type choice in playbook

Hi, In playbook we have a questionnarie activity that is of radio choice type, so how to add choices for that   

  • Question

Resolved! Created Scripted APi fetch all the variable from the RITM

Hi All,  I want a fetch all the variable for the RITM request and i have used the REST scripted API but  i am getting the sys_id for the some of the fields  but i do not want sysid beacuse end user will not under stand, Can you advise how to get the ...

  • Question

How to exclude specific approvals from My Tasks in EC?

G'Day. In Employee Center's My Tasks, I have a use case where I would like to show approvals for Change Requests, but only when it is in the Assess state. Then, when the change moves to Authorize, I want the corresponding approval NOT to show in My T...

  • Question

Software Installs to be removed when no longer discovered by Intune

We're currently running Service Graph Connector for Microsoft Intune to pull computer/device/SW installation data into the CMDB.Now we want some automation in place which will remove the software which are not getting discovered from Intune or no lon...

  • Question

Execution time

Hi team, what is the normal time required to load incident form without any customization? thank you, 

  • Question

SLA Breach for Logistics Module

Hi Team,I have requirement:a. CS Req – Logistics - Response Time which is achieved by changing status from Submitted to In Progress maximum 3 hours from ticket creationb. CS Req – Logistics - Resolution Time which is achieved by changing status from ...

  • Question

How to add serial number in the click of Preview Icon

Hi, I have one requirement where I have to add the serial number as well on the click of preview icon. This variable is created in the catalog item, and it is editable in the RITM.  Thanks 

  • Question

Incident Task's Priority calculation based on Impact and Urgency

Hi Forum, We have noticed that Incident Task's priority is not changing when we change the impact and urgency. We even verified the same in OTB (PDI) instance as well. Is it an expected behavior? . If we need to change priority on basis of Impact & u...

  • Question

GenAi - performance testing

I want o assess the performance of GenAI features (response time)  (such as incident summarization and resolution notes generation) using the current Now Assist plugin.However i do not see any straightforward tool that ServiceNow could offer.Can you ...

  • Question
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