Now Learning Page keeps reloading, Hello, I am experiencing an issue where the Now Learning login pa

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Offerings depending on offerings

Hello,I need to model offering depending on offerings.Example: I have an offering "Server and a DB Offering" as one package.This offering would depend on a "server Offering" and on a "DB offering".In CSDM 5 there is no direct Offering depends on Offe...

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How to link a custom Employee Centre Page to a Record Producer?

Hi Community,I have a requirement to provide a user-friendly UI for an Record Producer in Employee Center.I have created a custom page in Emplyoee Center with the desired design/UI for the Record Producer.When I open the custom page record and click ...

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Best practices / additional platform performance monitoring

Hi everyone,We built an internal Service Portal dashboard we call WBS Hub, a Control Room that gives our team a single pane of glass for the health and performance of our ServiceNow instance, plus operational backlog and integrations. It refreshes on...

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From “No-Go” to Confident Go-Live: How AI Data Kit Rescued an Agentic Evaluation

In Article 2,Agentic AI Will Fail Without Data Discipline - Nandhakumar and I argued that agentic AI projects fail on data, not models and cited Gartner’s projection that over 40% of agentic AI projects will be scrapped by the end of 2027, citing esc...

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• Best Practices
• Governance
• Responsible AI

In the PA Dashboard type, how can I filter a filter so that only SOME results show?

My dashboard shows tasks of 5 types - incidents, change, problem, etc. I want to be able to filter the entire thing based on specific assignment groups. However, when I select assignment group for the filter (or task>assignment group) it lists EVERY ...

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Replacing a term across multiple knowledge articles

Hello,My company recently turned on Employee Center, which replaces what I called "Service Center" in nearly 100 knowledge articles.Is there a method I can use--I only have Author permissions--to update the phrase without having to manually update ea...

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HRSD - Subject person search is not coming with emp ID

Hii Team  we are facing an issue while case creation  if we search user with emp ID in subject person , not showing anything  Both active and Inactive should be show   at case creation configuration also , emp ID search is added ,  but in subject per...

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How do initiatives in SPM relate to strategic priorities and goals?

Hi All,I would like to better understand how initiatives in SPM relate to strategic priorities and goals.I understand that we can establish the following relationship:Strategic Plans → Strategic Priorities → Goals → TargetsWhere do Initiatives fit wi...

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Raising the importance of Knowledge

In a company of more than 1,000 employees, i am the only one whose sole focus is knowledge. I create new articles that help end users resolve technical issues when I find topics that require them. However, I wrote more than 1,000 articles in the past...

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v1 - Non-Admin Users Can Only See Active Users in sys_user Table; Inactive Users Not Displaying

I'm facing an issue with non-admin users who have the sn_hr_core.case_writer role.These users are trying to create HR Cases for inactive employees by searching using the employee ID. However, the inactive users are not appearing in the employee refer...

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ServiceNow FSO na Prática — Episódio 01

Depois de muitos anos escrevendo artigos técnicos sobre ServiceNow, resolvi transformar parte desse conteúdo em uma nova série de vídeos.   O objetivo é compartilhar conhecimento de forma prática, visual e sempre baseado na documentação oficial da Se...

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ServiceNow versions / Release

  > ServiceNow Community > Products > Releases and Upgrades    In the beginning: How ServiceNow was born     ServiceNow versions / release Release nameDateEarly ReleaseEnd Of LifeDelta WindowGlideSoft 20042004-01-04   January 20062006-01-01   Februar...

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Email to Incident Creation Using Keyword Matching – How to Handle Misspelled Keywords?

Hi Community,I have implemented an Email-to-Incident creation solution in ServiceNow. Based on keywords configured in a system property, the inbound email action checks the email subject and body content and creates an Incident when a matching keywor...

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