ServiceNow Community

Redirecting users to CSM port

Hello Everyone,Which is the best method to redirect the user to the CSM portal? I have updated the script in script include but if the user manually types the home page URL, it should still redirect to CSM.I have written a UI script ,but it is sti...

Question

Instance used only in read-only as an archive for data consultation

Hello,Are the any roles that allow read-only access to the entire instance, used only as an archive for data consultation, please?Thank you!Kind regards,Delphine

Question

Restrict User to submit form if User Attach CSV file and contain Invalid email domain

hi, I want to achieve a task in which restrict the users to submit the catalogue item if user attach a csv file and contains invalid email domain in it. Also alert user to highlight the row number in which error occur.There is only one column in the ...

Question

Need to redirect users to a specific UI Page on login - issue after zurich.

Hey Experts, I have a use case where before zurich, all users with Business Stakeholder Roles would be redirected to a UI builder page. After the zurich upgrade ServiceNow has introduced the sn_sow.sow_home, sn_sow.sow_list roles inside the sn_incide...

Question

Creating a VeloCloud CI from Discovery

Hello Community, I've been struggling for a while and headed down many paths but still need help with creating a CI of a VeloCloud device that is being discovered by IP with SNMP.When running Discovery, the IP will respond with the DNS name but is un...

Question

Now Mobile Chart to List Screen

Hello,I'm currently working on the Mobile app and trying to pass information from a chart screen to a list screen. Currently I have set up the Chart screen that displays RITMs by state. I have created a List screen as well that will display a list of...

Question
Mobile app configuration
Mobile Studio
Now Mobile

Playbook

HiFor example there are 2 playbooks for the incident table when we add to the ui builder how it'll recognise which playbook to display in the workspace?thank you.

Question

Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments

Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments Dear ServiceNow Community Colleagues, Please can I request help/guidance with the following use case requirement: What is the best configuration I can use ...

Question

Cleanup display_name in cmdb_hardware_product_model (No HAMP)

Hi,i work on this problem for a couple of hours already but i still can not figure out a solid approach.In cmdb_hardware_product_model we have Notebooks with Manufactuer HP and Name "HP Elite x360 830 13 inch G11 2-in-1 Notebook PC" this Creates a di...

Question

SOW - help tool tip hint label is coming paragraph instead of formatted text

Hi Team,In the Urgency field, we have a decorator (help tooltip) where the hint label is configured as formatted text.However, in the Service Operation Workspace, for the same field, the hint is displayed as a paragraph instead of formatted text.I wo...

Question

How can we automate Trigger flow for two cabs on servicenow

Hello All, We recently went live with ServiceNow ITSM . We have two BU using snow and they have each CAB. The trigger of the CAB flow is triggered based on Approval group of the Service on the form. if the Support group has type : BU1 then trigger ...

Question

[UI Builder] How to use multiple filters in PA dashboard?

Hello, everyone! I'm trying to create a dashboard with filters by UI Builder following the documentation.With one filter it works fine. But when I add the second filter, the other one is lost and displays "(unavailable option)".Wich configuration am...

Question

MFA Passkey Disabled

Is there any way to disable only passkeys in MFA?

Question

UI Builder - Lookup a single record Data Resource

Hi, I am encountering an issue with the 'Lookup a single record' data resource. I am using a data binding for the 'Record' parameter from a client state parameter. Issue I am seeing is that if that client state parameter is empty, a refresh on the ...

Question

Key to successful cloning of instances with SSO?

Hi everyone,I need your advice, as I struggle with cloning Full PROD over SSO/MFA enabled TEST instance for my customer. I've read a lot of materials, KB articles and official documentation, but it still does not manage to retain multi-factor authent...

Question