ServiceNow Community

What Is Coalesce in ServiceNow? The Tiny Checkbox That Protects Your Data

A tiny checkbox in ServiceNow holds a lot of power over your data strategy. Check it wrong, you get duplicates and broken workflows. Check it right, your imports stay clean and your processes run smoothly. That checkbox is Coalesce. Coalesce contro...

Article

Worknotes does not display URLs as hyperlinks

Hi All, The Worknotes in the incident is not displaying the Hyperlinks.The KB should be Clickable and once clicked it should open it in a new tab.

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Update records using MRVS and Record Producer( Scoped Application)

I am trying to update order line items based on the selected order. And my record producer is on order (sn_ind_tmt_orm_order) table.(function executeProducer() { var orderSysId = producer.choose_your_order; var orderGR = new GlideRecord('sn_ind_t...

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How to access MRVS variables (on Change Script)- Record Producer

I have a variable called total_cost in my MRVs, and I want to calculate the sum of total_cost across all rows. I’ve created another variable called total cost of all products, and the total of total_cost from each row should be reflected in this vari...

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Multi Row variable set one of signle line text field need to display list collector values

Greeting of the Day !I have used above code its not working for me, catalog i am using work_packages as List collector type selecting multiple values this values i am try to display in Multi variable set one of text field that is selected_work_pack...

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Multi row variable set values not saving after modify in Sc_task2

Hi Team,anyone know how to solve this problem I have multi row variable set with 3 fields in this 2 fields are check box type default displaying 'false' Task2 added this Multi row variable and come to catalog task i have modified the check box values...

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How to Copy Previous Assessment Answers by Default in the Smart Assessment Engine?

I’m working with the new Smart Assessment Engine in ServiceNow and looking to copy assessment responses if the same assessment template is sent for the same "assessed" record. In the previous Assessment Engine, there was a simple checkbox that allowe...

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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Change color of the notification

Hello all!I want to change either the background color or the text color of the provider notification in order not to be black. I have created a custom theme and a Custom UX style in which I have added some commands to change some colors in backend...

Question

Did you create the SNPI Stories Backlog? Unable to find Imported Project from NowCreate

Hi Im in the step to create backlog. But as per the instruction, when I navigate to Project -> Projects --> All I dont find any project that is imported from NowCreate.

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Not Able to access rearning course

I was pursuing the "UI Builder Fundamentals (Yokohama)" course and had completed more than 50% of it. However, after two days, when I tried to access the course again, it showed "Access Denied."I’m not sure what went wrong and would appreciate your h...

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How to configure the UI ACTION "Close Incomplete" to FSM WORKSPACE

I have these 2 records, I assigned them to WORKSPACE using Workspace Form Button and Format for Configurable WorkspaceI typed the following code in both:g_form.submit('close_incomplete');The button appears in FSM WORKSPACE but does nothing, (it shou...

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Catalog item maximum 1 order per user

I have a catalog item that has as requirement maximum 1 order per person.What would be the best practice on how to do this?

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When to use Case and When to use Incident

Dear ServiceNow Community,I have a query, If I have CSM and ISTM module, is it best to record any issues coming from customer as 'Case' only or to be captured as 'Incidents' too? My understanding is anything with the service provider to be recorded ...

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CSM on top of ITSM

Hi , Broadly speaking if we are implementing a CSM on top of ITSMwhat are things which to be taken care of ? Thankss

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