Hardware asset refresh flow

Hi,I’m trying to access an OOB feature from HAM Pro. There is an OOB catalog item called Hardware Asset Refresh Order, which has an associated flow. I activated the flow and tested it, but I’m getting stuck at the point where the sourcing task is sup...

• Question

How to print the log for new sn_ws_err.ServiceError(); in scripted rest API?

Hi All,Hope you are doing well! I have configured few scripted rest API and used below method for error logging. When I tried to print the logs in the syslog table, non of the methods are printing these values in the log table. Please let me know if ...

• Question

Logic for setting the Stages of hardware refresh line

Hi Team,We have the HAM activated and am new to HAM. Having few doubts regarding the stage setting in hardware asset refresh line. Catalog item is "Hardware asset refresh order" which is an out of box item, once it is getting created Hardware asset r...

• Question

policy exception appllicable only to issues

HelloUi policy work for my requirement  when I impersonate compliance user so field source type on policy exception form only allow me to select issue when i create a record for that and also i should not able to create policy exception from policy, ...

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What are the different types of change tasks in change_request table in change management

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EA Workspace – How to Export Enterprise Modeling Diagrams Outside UI Builder - Need PDF from portal

Hello Everyone,I’m looking for guidance and solutioning support for a requirement related to ServiceNow Enterprise Architecture (EA) Workspace, specifically around Enterprise Modeling and Visualization and diagram export.BackgroundIn EA Workspace, un...

• Question
• Customization
• Diagram
• EA
• EA Workspace
• Enterprise Architecture
• GoJS
• makeImageData
• Platform Development
• Portal. PDF Export
• UI Builder

Update Incident with responses from associated request

What is the best approach, if i have a requirement that needs to have an Incident associated with a request, updated with the responses from the submission, in a specific field (Priority Escalation Justification'. 

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• Incident Management

Translating a Report Title

I was excited to find this thread on translating a report name:  https://community.servicenow.com/community?id=community_question&sys_id=fcf18fa9db98dbc01dcaf3231f9619ad.  However, it's not working for me.  The plug-in "I18N: Internationalization" is...

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• Scripting and Coding
• User Interface (UI)

Redirecting users to new EC home page from saved as favourite in the browser

Hello,Would appreciate advice on how to manage transition from ec_dashboard to ec_pro_home page in terms of users who might have saved xxxxxx.service-now.com/esc?id=ec_dashboard as favourite in their browser.I tested this in sub-prod by first saving ...

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Duplicate indicator results are getting created when indicator task closed

Hi ,I’m facing an issue in ServiceNow GRC where duplicate Indicator Results are being created for the same Indicator Task when the state changes to Closed.Ideally, it should create only one Indicator Result per task, so I wanted to check if this is e...

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• Integrated Risk Management (IRM)

Health Remediation Tasks SLA

Hello, I have created a new SLA that starts when an Orphan or Missing Recommended task moves to the WIP state. The Actual Elapsed Time does not seem to be updating. Is there a way to set the refresh rate for this field? Than you, Adam 

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Houston SNUG

Is the Houston SNUG still active?

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Question

Hi, thanks for your contribution. I'm wondering if there's any ServiceNow documentation that explains what I mentioned? Thanks Ester

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