ServiceNow Community

Can customers see scripts of a Protected scoped app published on the Store?

I have developed a scoped application and set the Protection Policy for my scripts and other resources to Protected.If I publish this scoped app to the ServiceNow Store and a customer installs it in their instance, will they be able to view the scrip...

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User Criteria inclusions and exclusions in Audiences

In ServiceNow's UI Builder, audiences are user criteria that determine which users can view a specific page variant, allowing for personalized user experiences by restricting access to certain pages based on roles or other user attributesNavigate to...

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Virtual agent

Can I change the name and logo of "Now virtual agent" which comes up in MS teams?If yes can you help me with this query.

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Can we utilize ServiceNow's public videos for internal training?

Hello, seeking input from the ServiceNow team - is it ok to reuse videos like the ones linked below as official training for our account? I'd assume yes, as they are available for download from the Vimeo platform, but I wanted to check if we need any...

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Platform Analytics
training

Multiple RITMs under 1 REQ

Hi Community,I’m trying to figure out the best way to create multiple Requested Items (RITMs) from a single Catalog Item submission.Use case:We have one catalog item with several checkboxes. (It Systems, Information Security, Finance)When the form i...

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Service Catalog
Service Portal

[UI Builder / Workspace] How open a modal instead of a page from side navigation button?

Hello, everyone! Is it possible to open a modal instead of a page by clicking on Side Navigation button? Thanks in advance for any help

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Resolved! ServiceNow Integration with MS Teams

Hi Team, Can anyone help me in implementation or configuration of "ServiceNow Integration with MS Teams". Thanks in advance

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Identifying the records created by it's respective "Record Producer"

Did you know that?As ServiceNow developers, we’re all familiar with Record Producers — they help us create task-based records in a target table.But here’s a common challenge: Have you ever wondered which Record Producer was used to generate a specifi...

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Why Restrictions on Firewall tables?

Why Firewalls related tables like'Palo Alto Firewall Devices' [cmdb_ci_firewall_device_palo_alto]Cisco Firewall Devices [cmdb_ci_firewall_device_cisco] We want to create few firewalls in those tables, but NEW button is disabled OOTB.We want to delet...

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service now app login for IT

Hi, I am an IT worker that signs in to servicenow through SSO. which of the apps would be appropriate to use?I have been able to log in to my service now, but gives me no options to see tickets, only put new ones in. the mobile web experience is rea...

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Related list on Incident form to create an email notification

we have a p1 notification related list where they can add a new p1 broadcast. I have been asked to make a related list for P2 incidents where they could click new and it would use an email notification that have created. I have the new related list j...

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CSM Consumer versus User table in Higher Education

We are working on CSM implementation for our university to be used by multiple departments to support our students, employees, and external users. We already have ITSM/HRSD/FSM, and adding CSM will make it easier for our users to go to the one-stop l...

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Report count aggregation > count disctinct are not available

The columns are not appearing in Report > Aggregation > Count Distinct, even though the value is correctly set as a string. What should I do please ? Thank you in advance ! Regards,

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Password length not accepting in Basic AuthCode

I have to integrate ServiceNow and Jira and for that I am using basic authentication. In that the length of API Token from Jira is very large and is not accepting by ServiceNow . It shows the error message as follows -

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How do we bind/use state param in data source condition of data visualization?

I am not able to bind the state client parameter or any data resource on the condition of table data source in data visualization.Nor does @ state ."{Name of State}" works. Let say I have a table called software archive After editing, i do not s...

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Next Experience Release Updates
UI Builder : Next Experience