First Level/ Contact Resolution when using Interaction

We are using Interactions which at times can result in an Incident to be opened to resolve or escalate the issue, but not always. How has everyone who have implemented Interactions for the Service Desk changed their approach to calculating First Leve...

• Question

How to set the Service Operations Workspace search as a default for the itil users

I need this search always set in Service Operation Workspace, how can i do this? -see image- Thansk for your support

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Your #BuildWithBuildAgent Guidebook is Here.

    Hey ServiceNow Community!   We can't wait to see what you create in our #BuildWithBuildAgent Challenge. Ready to jump in? Check out this blog for everything you need to know.   To help you kick off your build and share it with the Community,...

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Dashboard updates post upgrade/ui experience update

Hello!We're upgrading from Xanadu to Zurich, but we have not transitioned to Platform Analytics yet. With this upgrade, on a dashboard, our users are getting a message to "Switch to the Next Experience UI". One of my users did this on their dashboard...

• Question
• Next Experience
• Platform Analytics
• Zurich

Automate recurring files import

We have a data source with an excel file and transform map setup in ServiceNow. We attach a new file and run the import once every week. We want to automate it. ServiceNow is cloud based. The file is located in our on premise secured network. We also...

• Question

MCP Client Plugin not working

I am trying to use an MCP tool from my AI agent. I have created an MCP server definition with my server's URL and API key. The server is running FastMCP v2.13.0.2.  When I try to add the MCP tools to my AI agent, I get an error when the initialize ca...

• Question

View recent cases shows more records than HR Agent can access

We have COE security policies setup to restrict access so that an agent can only see cases they are assigned or assigned to their group.   This is working correctly when using lists or direct links to the case record.   Where it is not working correc...

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I completed the CSA certification career journey, but I didn’t receive the voucher. Why?

• Question

Is there a way or any update which improves the reservation recurrances?

we are desperate to be able to book meetings that have more frequencies, e.g. "the first" "monday" of every month, or bi-weekly /bi-monthly.... the recurrences are limited to same event weekly or monthly, this isn't practicale if real life. 

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Regarding Instance login

 Hello All,I am not able to login with these credentials in my personal pdi. Is there any way to reset password apart from this way.Please help because i don't want to loose this pdi.

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Help required with reporting on pm_project_baseline - Capex comparison and variance

Hi Community, Hope I could get some advice on the following use case: we need to create some reports/Data Viz that would showcase the number of projects where:- The Baseline Planned capital >= The Current Planned capital (these count as passed KPI)- ...

• Question

CSDM - Foundation Data

Hey everyone, hope you doing good..We always hear about this sentence 'make your foundational data ready' in every conversation before we start implementing the CSDM which is of course the first stage if maturity.My organisation has already been usin...

• Question

My ServiceNow-Exam was got suspended on December 2025 and terminated of exams

Hi team,I was attempting ServiceNow HRSD mainline exam on last December 2024,  but due to some internet issue my external web camera got freeze in between the paper, and I got suspended from the exam after that I had raised a ticket seeking help and ...

• Question

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

  Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building  a fully featured Service...

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