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Normal and emergency change models visible only after page reload in SOW workspace

Hi Everyone, In the SOW workspace, I attempted to create a Change Request from an Interaction record by clicking the "Create Change" button within the interaction.This action redirects me to a page where I must select a Change Request model. Initiall...

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Change Management

Record History re: change of ticket State and duration on each state

Hi, How can I generate a report based on Record History label from multiple tickets?My task is to provide an analysis on how much time does each ticket stays under Pending, Open, Work in progress states. We are using the HR Case Management table for ...

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Reporting

Unable to locate the source of form banner on CMDB table

Hi @every I am unable to locate the source of form banner as I attached , when I clicked on "Try THE NEW CMDB WORKSPACE" a URL will be opened , likewise a URL will be opened so now I would like to change the URL for "Click here to chat with us in tea...

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need help to optimze glideagrregate script for survey trigger

i want to trigger a customer satisfaction servey to every 5th incident caller,when every 5th softwre category incident get resolved,

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Resolved! How can I retrieve fields other than the "_ENC_..." sys_id from g_list.getChecked() when the list is being returned from a Database View?

We are using a Database View (vs. a single table) for displaying our CI Relationships in a related list. On this related list, I am creating a "Delete Relationship" List choice UI Action (displayed on the "Actions on selected rows..." pull-down list)...

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Scripting and Coding
User Interface (UI)

Why Your “Mandatory” Fields Aren’t Really Mandatory (And How to Fix It)

Hello Community, We’ve all been there: you make a field mandatory on a form using UI Policy, only to find a week later that someone bypassed it via a List Edit, an Excel Import, or an API integration. In ServiceNow, "Mandatory" doesn't always mean "M...

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Best Practices
Integrations
Personal Developer Instance
Scoped App Development
Scripting and Coding
Studio
User Interface (UI)
Utah

Rearding creation of approval tasks

Hello, I have a flow named X--> when the request is submitted through catalog item according to the flow it first creates approval task after it is approved then it is assigned to other group.This is working as expected.So when i am creating the othe...

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How do I create and return a useable array of strings from an action in Flow Designer?

I'm working with a few different record types that have different "state" values that are all numbers instead of strings. As I loop through each returned record, I could simply look up sys_choice to get the string representation of the number, but th...

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Resource Consumption

We have an entitlement that we have marked Resource consumption as we do a manual calculation. But the model has usage coming in against it and I believe that is causing it to show non compliant in the License Usage views. It shows installs requir...

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Task 02: Create New Class validation failing

Hello,I have problem with Task 2 - Create CI Class. I can see "Mongoose webserver" class created with provided detail. It is extended from Web Server Class. But when I click "Validate Task", I get 3 observation & fails.Here is the screenshot for my ...

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ServiceNowのPerformance Dashboards の代替について

ServiceNow Performance DashboardsがVer,Xanadu以降からサポート対象外とNowサポートから回答いただいたことがあります。今後、ServiceNow Performance Dashboards が使えなくなることも視野に入れて代替機能の検討をしています。 Impact Instance Observerもありますが、他にどんな方法でServiceNow Performance Dashboards相当のデータ収集が可能かを調査をしています。そこで、以下を...

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is it possible to display catalog item based on the users belonging to particular assignment group

There is a requirement from customer where they want catalog item variables visible to two assignment group and for each assignment group there will be changes in variables. for example : Assignment group A and Assignment Group B if member of assignm...

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Best Practice 5_Security_TM: Proactively Invalidate Inactive Sessions

By Default , glide.active.session.timeout.invalidate.session property is set to false When glide.active.session.timeout.invalidate.session is not set to true, there can be a small interval of time where a timed out session is not invalidated (60 or m...

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ServiceNow CSA Exam requirements

I completed the below trainings in ServiceNow learning portal. Can I now register for the exam with the pre requisites completed ? Also, Is there any special discount or voucher available for the CSA exam ? Certified System Administrator (CSA) Learn...

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How can I build a Collaborative Work Management bord from non task tables

I understand that CWM is meant for showing the tasks. However approvers of various item (catalog items, risk assessment) are stored in sysapproval_approver. I would like to build a board for approvers. How can I do that. Is there any configuration gu...

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