Records are not visible in list view.

Record are not visible in list view if filtered by a custom date type field for sn_bcp_plan table in BCM module. However, if this custom date type field is removed from the result the expected records ends up showing which confirms that users have ac...

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Simple list "group by" limited to 20

Running into what seems to be a limit of 20 groupings displayed within a simple list widget. The data in the picture attached should be showing 30 groupings however its only showing 20. Most other widgets have an option when adding a group by to spec...

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Need to add a measurement of time all tasks and request that starts and ends with pending vendor

Need to determine a method to add a measurement of time all SCTASKs and enhancement request that starts and ends when State is set to Pending Vendor, then moved out of Pending Vendor state.We may need to add a hidden SLA to measure this, or determine...

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Unable to populate Single Line Text variable from inherited Choice field(CMDB_CI)

I am working on a Catalog Item and need to auto-populate a Single Line Text variable based on the selected Business Application.RequirementUser selects Business Application (reference to cmdb_ci_business_app)Fetch Data Criticality value from that Bus...

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ACL Restriction

Hello,We have a requirement1. logged in users should only see the incidents assigned to their assignment group(this is achieved by Before Query BR)2. If a user search for any INC ticket which is not assigned to their group they should only see Number...

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Not able to get precise search results on employee center pro portal

I have tried to search townhall in the searchbar but it is displaying as thornhill

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OLA BREACH issue

I have created one ola on sc_task table and the duration type on the ola is breach on due date.also i have used the 8-6 weekdays excluding holidays in the schedule.now i have created one sc task and it qualified ola conditions and it got attached to ...

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DashBoard

Can we create a custom date filter in reports and can we add to dashboard? Please suggest...  For reference I am snap.

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OLA BREACH issue

I have created one ola on sc_task table and the duration type on the ola is breach on due date.also i have used the 8-6 weekdays excluding holidays in the schedule.now i have created one sc task and it qualified ola conditions and it got attached to ...

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The state of a catalog task changing from Closed Complete to Closed Incomplete

Hello Community, I am currently working on a catalog item. When we manually update two tasks to Closed Complete and immediately set the third task to Closed Incomplete, all three task states change to Closed Incomplete. Could you please suggest a res...

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Even though the manager is correct for user but N+1 manager approval to wrong person.

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Is certification discovery possible through ACC( Agent Client Collector) ?

Is certification discovery possible through ACC( Agent Client Collector) ? Regards,Saranya

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How to add approve or rejcet button in mail.

I am facing one issue that while adding button in the email template.Problem statement : -  I want to change the RITM state via email once end user will click on approve or reject from the mail it should update the state on the RITM table. How can i ...

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Deactivating Notifications

I am deactivating some custom notifications which are not required.I would like to know how to analyse the impact of deactivating them .How to validate the effect with Business rules or any other .

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