ServiceNow Community

Adding "Watch List" to Standard Ticket Configuration

Hi all, On the "Standard Ticket Header" widget on the Employee Center, you can configure the fields which are visible, using Standard Ticket > Standard Ticket Configuration. What I am after, is adding the Watch List. This is also shown in the Docs ex...

Question

Approval in flow with script

Is there anyway to script who the approvers are in Flow ask for approval like you could in workflow? I don't see anywhere in ask for approval where I can set the approvers based on a script. I need to setup the approval in our agile module based on t...

Question

ServiceNow AI Agent Trigger Issue

I'm working on a use case where I want to trigger an AI Agent use case when an incident is created in ServiceNow. I’ve configured the trigger correctly — the use case is active, the condition is properly set, and the assigned roles are in place — but...

Question

I am trying to present few questionnaires when a category is selected.

I am trying to create a record producer with a few questions. One of the questions involves selecting a category (I’ve already created a category list in the table), and I’m using a lookup to display it on the form. Based on the selected category, I...

Question
Service Catalog

Now Platform future deprecation and roadmap

We are moving to a much faster upgrade cadence at my company. I cant find any information about the platform "roadmap" as that's an entirely polluted search term.The only information I can find on deprecating or removal of features is in the release ...

Question
Multiple Versions

Calculating End of Useful Life on the alm_hardware table

I am trying to set the end of useful life for assets on the hardware table by using a combination of the created field on the hardware table and the useful life field set on the hardware models table. I have created the business rule below, but not ...

Question

Resolved! Role Management - Inheritance issue.

Hi,We assigned the image_admin role to the knowledge role. As a result, users who already had the knowledge role inherited the image_admin role.Later, we removed the image_admin role from the knowledge role. While the image_admin role was correctly r...

Question

CMDB updates and reconciliation behavior

Hello!I have a scenario with two data sources:Source A -> Reports on the operational status of a CISource B -> Reports additional details about the CI, but does not provide lifecycle/operational status informationHere’s what I’m seeing:Source A last ...

Question

How are you maintaining Knowledge and Connected Content?

Hi all, If you have a small instance or a small Knowledge Base or hardly any changes on your Knowledge Base, you could maintain the Connected Content on Employee Center Topic manually of course. Just adding Knowledge articles as Connected Content. ...

Question

Live on ServiceNow: HR Service Delivery Academy — ServiceNow Zurich Release Highlights for HRSD

If you are looking to learn more about what’s new in ServiceNow's HR Service Delivery Zurich release, this session is for you! Learn about our latest new features and enhancements which include: HR Multi-Instance Integration, Growth and Hiring exp...

Event
Academy
HR Service Delivery
Human Resources Service Delivery
Live on ServiceNow
Virtual

New Certificate automated via Microsoft CA

Hello All, I am setting up New Certificate (Automated) to pull a certificate from our Microsoft CA. I have configured all these items1. Enabled Request New Certificate (Automated) catalog item2. Configured a Credential Alias3. Configured Credential...

Question
Orchestration (ITOM)

Multiple Prompts - Can one talk to the other?

Dear experts, If I use multiple prompts in a Now Assist skill, can one prompt talk to the other? Let's say a requirement needs: A) Reading the Description on a task record. B) Another task would be to read a user comment on another record and cre...

Question

Wayfinding issue with directions on campus between buildings

We are having a problem with our location directory as far as the directions it provides. When people get directions between buildings and it has to use the directions on the campus the direction path seems to appear/disappear depending on the zoom ...

Question

List views in SOW indicated that Live Updates are Paused post Yokohama upgrade

After upgrading to Yokohama release, we found that the list views in Service Operations Workspace indicate that the "Live updates are paused". This is not something experienced un Xanadu release. I am trying to find out how to change the setting to r...

Question

Guide lines for IRE configuration for multiple data source environment

Hello, I have been working with ServiceNow CMDB for a couple of years now, however, in my current role. This is the first time that our environment is set up with multiple discovery sources (SG-Intune, SG-SolarWinds, SG-SCCM, as well as Discovery). I...

Question
Data Acquisition
Data Foundations
Data Health Tools