my instance is down

[codexrahul]

https://dev384951.service-now.com/
it is down, please check and make it up

[Dr Atul G- LNG]

Hi @codexrahul 

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

An infrastructure-related issue beginning on July 22 caused the ServiceNow Developer Site to become temporarily unavailable and affected the availability of some Personal Developer Instances (PDIs).

The Developer Site is now back online, but some PDI-related actions remain paused while ServiceNow continues to investigate and resolve the issue.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[yashkamde]

Hello @codexrahul ,

I have seen the same behavior. As soon as I open my PDI.

I'd recommend waiting 1–2 hours and trying again. If it's still stuck, raise an issue through the Developer Portal Support, as the instance may require intervention from the ServiceNow team.

yashkamde_0-1787218538663.png

Screenshot 2026-08-06 100952.png

If my response helped mark as helpful and accept the solution.

[AndersBGS]

Hi @codexrahul 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, it should come online after some time
2. Release the instance and request a fresh installation.