ServiceNow Community

Apply Interactive Filter to reports when Scripts is used on Platform Analytics Dashboard

Hello, I am writing a script include to create a report which will be used on Platform Analytics Dashboard.I have a Filter, I want the applied conditions to be passed to the script include input, is there any possibility for this ?Example, I have wri...

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ServiceNow Exchange: Process Mining Academy

Come join us for a series of live events focused on ServiceNow's in-platform Process Mining solution (formerly known as Process Optimization). Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcoming ...

Event

Field Value not updated

I am trying to push a value into a field using a background script. After running the script, it shows that the field was modified, but the value is not updated in the field. Could you please review the code and let me know the solution?it's showing ...

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couldn't publish: Journal field 'approval_history' is not valid in table 'kb_template_faq'.

I created a custom flow for a Knowledge Base, but I’m facing an issue. When I create the KB article using a template, it throws an error in the flow with the following message in the logs:"Couldn't publish: Journal field 'approval_history' is not val...

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ServiceNow Exchange: [EMEA] App Engine Academy

Questions for the presenters? We do our best to allow time for Q&A at the end of the webinar. However, if you have questions about the topic, please post them in the comments section below and our product experts will be happy to assist you. Don'...

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Virtual agent

I moved the update set from Dev to Test. The logo displays correctly in Dev, but it appears broken in Test (ServiceNow VA).This is the out-of-the-box logo, and no customizations were made.

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How to add a custom field to the “Edit items” (Bulk Edit) form in Workspace?

I am working on ServiceNow Workspace in Zurich. In Workspace list view, when selecting multiple records and clicking "Edit" button, Incident form is visible. I would like to add a "custom field" to that form for bulk edit. is there any supported way ...

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ServiceNow Exchange: Platform Academy- Tuesday Session

Unlock the power of intuitive design with UI Builder. Discover how it can transform your platform experience and streamline workflows. Don’t miss insights that could redefine how you build and manage interfaces. Platform Academy is your gateway t...

Event

How to make related list visible if no record is added to that related list on Incident form.

Hello all, I want to make the 'Attached Knowledge' and 'Incident Task' related lists available on the incident form After I create a new incident record. These related lists become visible only after I add a knowledge article or create a new incident...

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Users with the role incident_security can see and write incidents categorized as Security.

Hello all,I created a role incident_security and added to group and Incident category = 'Security'. When a user creates an incident with Category = 'Security', it should only be available to users with the role 'incident_security'.I created ACL with ...

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Default List Filter for Specific Group in Workspace

Hi Community, I have a requirement in Agent/Configurable Workspace:For the ABC group, I want users to see a specific filtered list view by default.They should still be able to modify or remove the filter as needed.Other users should continue to see t...

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Integrated Risk Management (IRM)

g_form.addOption() is not working inside GlideAjax callback function

I have a MRVS have a field have type is Select Box, in my onLoad client script have a callback function in GlideAjax to get question choice in order to add options to select box field. I tried to log the response and it working correctly. but when I ...

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Resolved! Multi Select field should be report in a such way that each option selected is reported separately

@Adam Stout , I followed the solution you provided using Performance Analytics, as it was recommended not to use a custom table.Step 1: I created an Indicator Source on the Legal Request table, since we have a record producer on this table.The facts ...

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Query Related to Business Rule

"When an incident is resolved, if it is linked to a problem, the system should check if all otherrelated incidents are also resolved and then automatically resolve the problem after saving." This is a scenario, How can i do this scenario give me the ...

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Incident Management

HI All

HI All, How to add service operation work space , landing page on change request

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