ServiceNow Community

Hardware entitlement backend table name?

In ALM Hardware table, I could see a table as Hardware Entitlements was mapped as an Embedded list in the "entitlements" section, but somehow when I search for "hardware entitlements" table from the left naviagtion bar, I'm not able to see it.. what ...

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Extension of ast_contract table

Hi all, I need to extend ast_contract table.I know that the role to manage contracts is contract_manager and is requester type.How does licensing works in this case? It maintains the same logic of the parent table?

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UI Policy Mandatory Fields Triggering Too Early & Preventing State Transition on Problem Task

Hi all,I’m trying to make Close notes and Cause code mandatory only when the Problem Task state is in "Work in Progress".To achieve this, I created both a UI Policy and a Data Policy.However, I’m running into an issue:As soon as I click Start Work, t...

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Can 2 date range filters work at the same time in the same dashboard?

Hi Community, Is it possible to have 2 date range filters on the same dashboard, same tab that would work independently but also together? I initially created a dynamic content element which I managed to make it work for one of the date fields we ne...

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Knowledge management overview Dashboard

Can the OOB knowledge management overview Dashboard be updated to only show dashboards/metrics relevant to the user? such as a HR knowledge manager who has benefits content? or will it always show all the knowledge bases and metrics, approvals etc f...

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MFA - Email Verification

I've created a new user account in ServiceNow.I've ensured email is associated with itI set the password as admin and try local loginI'm successfully logged inNow I'm redirected to the MFA pageI try email verificationBut I cannot see any outbound ema...

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Resolved! Service Portal add avatar to icon

Hello everyone, I want to add the icon to the service portal activity field users icon I basically need to change from avatar to iconI am adding image for reference Basically my requirement is i want to override the avatar with a icon for customer po...

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Pre-hire candidates should not have access to any catalog items or servicenow backend

We are working on building onboarding journey.Obviously we'll trigger the journey for a candidate before 15 days from their Day 1. And before Day 1, we dont want candidates to view and request for the catalog items available in the employee center po...

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How to display Catalog Item Variables on CSM Case (Standard Ticket Configuration)

Hello everyone,I am working on a CSM portal where external customers can submit Catalog Items. We are using the OOTB functionality where submitting a Catalog Item automatically creates a Case + REQ + RITM linked together.The Setup:The external client...

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Case Management
CSM Configurable Workspace
Customer Service Management
Customer Service Portals

dependent list collectors in catalog form

Hey Guys,I have an requirement to make the list collectors as dependent.for example, I have three list collector variables with not reference to any table directly(I have custom choices values).All three visible on the form. at once.If I select some...

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Request Management
Service Catalog

Adding filters to M2M type related list

Hello there, We have a M2M related list on our Change request table. This related list is also referred from change request table. We now have to restrict this related list to only show those change requests which are closed and has the similar chang...

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ServiceNow Patch Summary Details Email sending to End User

Can we trigger the email from ServiceNow Support Portal to End User? I want to know the process like how to create the report from support to end user.

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Resolved! New button for Custom Table

I have a custom table (extended from kb_knowledge). I don't want to use the existing New button but created a new one. This is the scriptvar uri = action.getGlideURI(); var path = uri.getFileFromPath() + ''; path = path.substring(0, pat...

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Resolved! Missing Knowledge Management Overview dashboard

We are implementing Knowledge Management. We've updated to the latest/greatest plugins, but we are missing the Knowledge Management Overview dashboard. I've confirmed the Knowledge Overview (com.sn_knowledge_overview) plugin is installed and up to da...

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Discovery Fundamentals On Demand: Uable to validate "Create iTunes Discovery Pattern (Part 2)"

Every time I try to validate this task "Create iTunes Discovery Pattern (Part 2)"I get this error message "Did you check the steps in the identification section are configured and tested correctly"I'm pretty certain I've done the steps properly Pleas...

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