ServiceNow Community

Creating a Performance Analytics Widget Showing Top 10 Cases Grouped by Contact First Name

Hi Community, I’m working on creating a Performance Analytics widget for my table 'sn_customerservice_case', which extends the Task table. My goal is to build a column chart widget that displays the top 10 cases.On the X-axis, I want to show the Cont...

Question
breakdowns
Performance Analytics
Platform Analytics
widgets

Is there any way for a Record Producer item to not create a record?

We currently have a Record Producer that creates a process entry in a customized table. This table was created with the intention that the process entry can be updated at any time. Our service catalog currently sets this up via a record producer wh...

Question

Declarative actions in UI Builder

Hi All, I want to implement a page navigation in workspace. I have built a custom workspace. In that workspace have added 3 declarative actions i.e., New, create new user and create new business. These are implemented as UXF client action. Have group...

Question

Need help restricting specific related lists on the Incident table using ACLs based on user roles.

Hi everyone, I’m new to working with ACLs in ServiceNow, and I’ve been given a requirement where a few specific related lists on the Incident table (such as Change Tasks and Task SLAs) should not be visible to users who do not have the admin role. I’...

Question

RITM Group Approval – How to Send Approval Requests Only to Selected Members from a Custom 'Approver

I'm working on RITM approvals and need to modify the default group approval behavior. I have a custom field 'approvers' (List of Users type) on the Group table that contains specific users who should receive approval requests.My requirements:Use Grou...

Question
Flow Designer
Workflow Automation

How to auto-detect the existing known errors when raising new problems?

Hello All, Problem management process owner wanted the below requirement:As a process owner: I want to ensure that we minimise duplicate problem investigations and consequently improve the efficiency and effectiveness of our problem management capabi...

Question

Can I transfer my certificates to my new company email id after joining new company?

Hello Community, I'm facing some issue while transferring my certificates to my personal nowlearning id. Today is my last working day in current organization so concerned about it. Can I transfer my certificates to my new company email id after joini...

Question

Auto approving

We have created a customized table for SLA request. For non technical and technical ticket if the request is raised for SC Task it should go for one approver If incident it should go for another approver. This SLA request already having a flow design...

Question

Agentic AI & Virtual Agent

How to add Agents (Agentic AI & Virtual Agent) in a Workspace

Question

Converting Metric Values (AVG) from Seconds to Minutes or Hours

Hello,Is there a way to format the values retrieved from a Metric (in this case, the AVG)?The current values are displayed in seconds, but I’d like to convert them into minutes or hours.I’ve tried using the Format Values option (highlighted in red), ...

Question

Anatomy of an application

Hi all, seeking suggestions on which SN material is best for understanding the anatomy of an application/s... Any links or ideas will be appreciated.

Question

Controlling access to only a few articles in a Knowledge Base

Hi, I am hoping someone can help me with an article access issue I'm struggling with.We have a KB Structure separated by regions. In each region we have a number of countries. For each country we have a couple of articles targeting only New Joiners (...

Question

Collapse container in Advance Analytics UI Builder Yokohama

Hi there, In previous versions when creating a dashboard in Advance Analytics in UI Builder there was a collapse container component that you could select and just add to the container from there. If this latest version If I select to add a Collapse....

Question

Platform Analytics: Data Visualization

Hello, I am recreating a Dashboard and would like to know what is the Platform Analytics equivalent to a Catalog Category Widget? When creating a data visualization and pulling in the sc_category table in Platform Analytics, it does not drill down d...

Question
Dashboard
Reporting

Multiple Transfer Order Lines Created with Random Asset Tags – Need to Restrict to Specific Asset Ta

I have a scenario where 100 assets need to be transferred from Stockroom A to Stockroom B.When I raise a Hardware Inventory Stock Order request, ServiceNow automatically creates a separate transfer order line for each asset. As a result, 100 transfer...

Question