How to Disable the Problem Module in ServiceNow (Service Operations Workspace)

Hi Community,I’m working on Service Operations Workspace and need to disable the Problem module only on SOW so that users cannot access or see it.I’m looking for the best approach.Any guidance or steps would be greatly appreciated!Thanks in advance.

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show me the business rule script

Add new field Country code under Ticket type in DEV and client script fetching country code from "requested for" user or if "guest" from email address. Only if 2 characters after "." NET or COM shall not be shown.Country code field shall be possible ...

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entity based access control

I am looking to use Entity based access control for IRM. I would like to restrict Controls and Risks from showing to people outside the hierarchy for that area of the business.I have setup Entity Access Configuration as an 'Entity' and selected entit...

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Extend Quote

Hi team!I'm new to Servicenow and I want to extend Quote table (sn_quote_mgmt_core_quote) with a new Choice field quote_line_grouping in scope of my application. The problem is that there's no access to Quote table from my application. Cross scoped a...

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SPM CIS Exam Help?

Hi all, I am sitting my SPM CIS certification soon and have been using a lot of external resources to practice exam questions. there are a number of questions that i cannot get a clear answer to (some resources say one thing, while others confirm the...

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Highlight Value Configuration - Purpose of Label and Hide Label Fields

While configuring the Highlighted Value Condition , there are two fields called Hide Label checkbox and Label textarea. Could someone please help me with the purpose of those fields ?

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Highlighting field in list/form in Workspaces

Hi team, I am looking for ways to highlight a field in list and form in Workspaces. I have tried Highlight values table. It looks fine on list , but on form it doesnt look like. Any suggestions here?

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Cannot configure JWT based authentication for inbound API calls

I am trying to integrate a custom internal application which is to get data from Service Now. The data I am trying to get is being fetched by Table APIs. Currently I have enabled authentication using grant type as password. I supply a Client ID, user...

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how to generate excel from ai response

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Mobile - How to hide an input form section if all inputs are hidden? - HideIfDescriptiveOnly

Hi! I'm catching up with some new features in Mobile development.I saw this in the release notes and wanted to try it out:I have an input form screen with a section set up with a descriptive element, it's very basic:The docs says that if I add HideIf...

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In HR Agent Workspaces, how to modify the field lable of create a new case

Dear All,In HR Agent Workspaces, how to modify the field label of create a new case.I used the client scripts of HR Case, but did not run onload.“COE” change to “Topic Detail” 

• Question

Email body font size looks small in preview of email logs and looks slight bigger in outlook email.

I have configured a notification where it has email body content configured in 'Message HTML' field on notification form. Body also has Table configured from email script. Now the issue is this looks perfect in the Preview of the email and from the e...

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ServiceNow FSM end customer notification

Hi all I'm looking for the customer notifications on change of state.when the user raised the case it is going to FSM and then work order creation and task assignment ,agent assignment ,dispatch ,work completion ,for all these the end user who raised...

• Question

UIページへの遷移を行うためのURLについて

Notificationの本文に以下のmail scriptを使用して、UI page（$pwd_change）への遷移URLを作成しました。送信されたメールのURLをクリックすると、UI pageへ遷移するユーザーとトップ画面へ遷移するユーザーがいる状況が確認されています。この遷移先が異なる原因と、全てのユーザーがUI pageへ正しく遷移できる方法について、ご教示いただけますでしょうか？ var url = 'https://'+ gs.getProperty('instance_name'...

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