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Required by (device) is empty for few records after reconciliiation whereas requiredby(user)not empt

Required by (device) is empty for few records after reconciliation whereas required by (user) is not emptySerial numbe, device name, installed on is correctly available in install record.

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Not able to access the WSD Search page in PDI

Hello Experts,I have installed all the required plugins with the demo data but still i am not able to access the WSD search page where i can make a reservation for the meeting room and Desk.Please help if have faced some similar issue while using WSD...

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Incident

Hey guys , there is incident table in the list as logged in as a admin i can see 15000 recordds and when i log as other user , i can only see 10000 records . what could be the reason behind it. What could be the reason behind it .Thanks in advance Sr...

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Error while try to delete custom table which extends cmdb Service table

Hi All,Could you please suggest on below issues.1. I am facing the below error when i tried to delete a custom table which extends cmdb Service(cmdb_ci_service) table.Actually table got deleted, but in the dictionary we have few columns corresponding...

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What role should be there to see service dashboard in Service Operations Workspace?

I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but sti...

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How to map checkbox variables from a Record Producer to an Incident record?

Hi Community,I have a Record Producer that contains multiple checkbox variables.When the Record Producer is submitted, an Incident record is created.I want to understand how checkbox selections from the Record Producer can be mapped to the Incident r...

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Not receiving OTP mails to my mail for logging into servicenow university

Hello @Sunil2021 ,I am not able to receive my OTP emails while I try to login to the ServiceNow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical ...

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Cloud PC Discovery with ACC - Usage Data Error

We have had numerous issues with ACC getting usage data from our devices. We now have a further issue with our M365 Cloud PC's related the the Userassist folder in the registry. ServiceNow have advised its related to the ServiceNow User Account and R...

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Trigger a Custom Now Assist Skill via UI Action - Part 3

I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). This is a post in a series where I share practical insights from a CMA’s perspective and show how to build a custom skill that you can trigger with a UI Action. If you want to view the ...

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Allow Access for Visual Task Board

Hi All, We have a request to allow a Project Manager access to Visual Task Board in ServiceNow and to be able to leverage all functionalities of VTB e.g. adding, new card, lane, assigned to, update work notes.We are on Yokohama version, while checkin...

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Is it possible to use the Field Encryption module to encrypt files?

Is it possible to use the Field Encryption module to encrypt and store(sys_attachment) files attached to service request catalog items?If it is possible, I would appreciate it if you could share the procedure.

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Choice list modification not captured in update set

Hello Team, I am asked to create a new choice in a resolution code of incident form. and this must be in alphabetical order so inorder to make it in alphabetical order i have made changes in values and sequences of the already existing choices but t...

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WIIMLT - dynamic CI groups

Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping. The conundrum around dynamic CI groups is ...

Article

sys_id Not Showing in Return Fields in UI Builder (Yokohama v27.1.57)

After I updated UI Builder to Yokohama version 27.1.57, sys_id is no longer available in the return fields when using Look Up Multiple Records.I would like to know if there's a way to solve this issue. Any help would be greatly appreciated.

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UI Builder : Next Experience
Workspace : Next Experience

Custom roles are marked as Fufiller in Subscription Management

Hello Team, I need a small insight on Subscription Management. I have 3 roles in my Scoped application1. Requestor2.Approver 3. Fulfillerall of the 3 user role types have been marked as Fulfiller in subscription management in PROD. Is there any thing...

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