ServiceNow Community

what is the purpose of next Related child template field in sys_template table in sevicenow

Hi , I have created a template in the Next Related Child Template field in the sys_template table for the parent record. However, when I create a Change Request and apply the parent template, the template configured in the Next Related Child Templat...

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HAM PRO Enable Mobile Agent App - for scanning SN or Asset Tag barcodes into SN

Do we have any documentation as already HAM PRO is enabled in system , Now looking to enable Mobile Agent App - for scanning SN or Asset Tag barcodes into SN . Any documentation or steps would be help

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Hide 'Start Twilio' button on servcie operation workspace

Hello @all , I want to hide 'start twilio' action from service operation workspace in collaborate tab,Does anyone have worked on this or have any idea will be helpfull,Thank you

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In Platform analytics I want to create a report for problem state view

In platform analytics, I would like to create a dashboard or report for the problem records that have gone to Fix in progress state in the last 7 days. Meaning, a report for last 7 days changes in the Problem State. I am not able to create a report ...

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Problem Management

To change the font size in the HR Agent workspace

I want to change the font size of At a Glance section in the HR agent workspace.

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How to send and use SC Task payload in REST step within Flow Designer?

Hi everyone, I have a requirement in Flow Designer where I need to create a Rest step and send SC Task data as a payload, and then I have to use that payload data in the next step of flow, but I’m not sure how to achieve that. I’m new to this and no...

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ServiceNow Australia Release 2026 – Complete Detailed Guide Australia

Part 1: Introduction & Overview of the ServiceNow Australia Release ServiceNow continues to evolve rapidly with every release, and the Australia Release 2026 is a strong step forward in building an AI-driven and analytics-powered enterprise platfor...

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Flow designer update trigger conditions

Hello Team,I have one outbound integration setup with one third-party tool.Once a incident is created(and assignment group is x) the incident needs to be created on the third-party system .I have created a flow and got the response and did set the nu...

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The email attachments being sent by Outlook into ServiceNow are being renamed to message.eml.

The email attachments being sent by Outlook into ServiceNow are being renamed by ServiceNow to message.eml. Please assist to fix how ServiceNow is ingesting the email attachment so that it has the same subject title of the email.

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Help with Script for Automatically Updating CI Install Status Based on Discovery Date

Hello Everyone, I’m working on a story to automatically update the install_status of Configuration Items (CIs) based on the number of days since their last discovery. Specifically, I need to update CIs with the following criteria:If a CI hasn’t been...

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Create Document Task : Flow action generates document task but gives attachment not found error all

All the time when i try create Document task in flow designer it generates the document task but when i try to fill document it says attachment is missing. does any one know how to resolve this issue ?

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Flow breaks when the state of catalog tasks are manually changed

I have a flow attached to a Catalog Item which basically flows as noted below. If any of the tasks are manually changed to anything other than "closed complete", it breaks the flow, the fulfillers of this request need the ability to track the state o...

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Issue with Scan findings

Hi Team, While running the Scan Application for the custom application, we are encountering the following scan finding:“Review the identified UI Page to determine whether a unique ACL should be created to limit access to only relevant users.”An ACL h...

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Why is the client-side GlideRecord considered inefficient?

Can someone clarify to me why the client side gr api is considered inefficient? Is there something I am overlooking? To me the api seems like a good alternative to having countless simple script includes for some highly specific purpose. I keep readi...

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Resolved! How to get the time and date in CET time zone in scoped application

Hi All,I would like the date and time to be converted in Scoped application below code is not working can you please help me.var grIncident = new GlideRecord('incident');if (grIncident.get('sys_id', 'e8bfe5eac380cb9896985630a00131a2')) { var gdt =...

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