ServiceNow Community

Chuck Tomasi | The Mega Event of the Year in the ServiceNow Community is HERE!

The Mega Event of the Year in the ServiceNow Community is HERE! 28th September | 9 AM IST Register now [LIMITED SEATS]: https://lnkd.in/gA48v3jknowGurukul ServiceNow Learner's Club proudly presents a once-in-a-lifetime opportunity – a LIVE, interac...

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Release Version in Knowledge Base - Zurich Release

According to Zurich release, if the knowledge Base contains "Release Version - 3", the associated articles to the knowledge base will hide the related list sections such as "Can Read, Can Contribute, Cannot Read, Cannot Contribute" of the knowledge a...

Question

Discovery: failure count is 3 and allowable failures is 2

Hi,We are getting the following error after an upgrade to Yokohama Patch 7 and to Discovery and Service Mapping patterns version 1.28.0. Windows command failure count is 3 and allowable failures is 2. Exiting pattern execution.It is the Windows serv...

Question

Adobe Sign license metric update and monitor

Hello All,We are facing issue on license for Adobe Sign product, and the entitlement is having only user subscriptions (alongside per user, and per device). However, the actual agreement is Transactional licensing program (LTP) and the license metric...

Question

Copy attachment from one instance to different instance

Hi, I need to copy attachment from one instance to different instance under table cmn_location.Could you please help me on this requirement. Thank you

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How to add guided self-service to topic page?

Hello, how can I add a guided self-service to a topic page? I have tried with:1. Widget Quick links: The guided self-service appears on the topic page but if I click on it nothing happens2. Widget guided self-service processes for topics: I have add ...

Question

UI Builder Solution: Make the 'New' button in the List component work

Situation When opening a Now Experience page with a List component and click on the'New' button, nothing happens. You would expect that clicking on the New button would open a new page to allow you to create a new record. For some unexplainable phen...

Article
UI Framework Next Experience
User Experience and Design

How do you fix this cross scope issue for failing widgets?

Hi, Currently working on some Lifecycle Event Activities. Then I noticed that when I open an activity that requires the user to select a catalog item in the ESC portal, a lot of errors pop out due to cross scope issues. I am quite unsure what specifi...

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ACL

Hi, I have a requirement where I need to create a custom role so that user with that role can access enhancement of type CRM and can add work notes to it - here type is custom field in the enhancement table. I have created the custom role but having ...

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You do not have sufficient privileges to access this knowledge item message in SP

Hi, This is an OOB box behavior on Service Portal that--> if a non admin user has already opened an article that was not retired when opened, but this article got retired from the backend and when the non admin user reloads the page they get "You do ...

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Territory Planning

Hi Everyone, I need to add a new layer to Territory planning, similar to asset and agent. I read the document and searched, but couldn't find it. Could you please guide me? Thanks

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I am trying to present few questionnaires when a category is selected.

I am trying to create a record producer with a few questions. One of the questions involves selecting a category (I’ve already created a category list in the table), and I’m using a lookup to display it on the form. Based on the selected category, I...

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Service Catalog

I cant able to edit the businessrule its showing cannot edit in readonly mode

I cant able to edit the businessrule its showing cannot edit in readonly mode is there any configuration that i did incorrectly.

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Transform map - more than one target records exists

I've created a transform map with 3 coalesce fields. The student field on the target table is a reference field. The source field value may not have a matching record in the student table. The field map choice action is set to reject if the source ...

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Auto Populate user's email on catalog item field

I’m creating a Service Catalog item and I have a variable to capture the requester’s email. How can I automatically populate this variable with the logged-in user’s email when the form loads?

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