Platform Analytics Academy - January 21st, 2026 - Ask the Experts

Start 2026 strong! Join us on January 21st for our first Ask the Experts session of the year. These popular sessions feature dynamic Q&A with real-time problem-solving. Questions are answered first-come, first-served during the meeting, so come prepa...

• blog

ACL

How does ServiceNow evaluate access when both table level and field level ACLs are defined and what happens if a user passes one ACL but fails the other?

• Question

Troubleshooting 'Action strategy job trigger failed' error message

I am running 'GAF - Run Offline Flow job' and getting the error message 'Action strategy job trigger failed' and it stops at 70% progress. Has anyone encountered this error? Any suggestion for the troubleshooting? Please guide/help.

• Question

Custom table best practise

I have requirement to create custom table, due to the licensing impact we are thinking to extend the cmdb table and create new table. Is this a correct approach, can you please help with the best practise.

• Question
• Architect

any one help me in testing. how i can do this?

• Question

How to Enable Geolocation Tracking for Health & Safety Incidents in ServiceNow?

Hi Team,We have a requirement to enable geolocation tracking for Health & Safety incidents in ServiceNow. The goal is to capture the user’s location automatically when an incident is created (especially from mobile).Has anyone implemented a similar r...

• Question

Translate button reassign of modal reassign in incidents in SOW view

Is it possible to translate the "Reassign" button in the "Reassign on incidents" modal in the Statement of Work view?I've already tried creating the translation in the sys_translated_text table and in sys_message.

• Question

CMDB Go-Live – What should a Business Analyst actually own?

I’m a Business Analyst responsible for CMDB go-live in a ServiceNow implementation.Our core team includes:CMDB ArchitectCMDB Process OwnerDeveloperProject ManagerI work very closely with the process owner.So far, I’m involved in:Driving agreement on ...

• Question

Error: Access denied. Script returned status 3 using account local MID server service credential.

Hello Everyone,I am trying to use the “Add User to Group” orchestration action. When I run this action, I encounter the following errors:IPaaSActionProbe | Access denied. Script returned status 3 using the local MID Server service account.Timestamp: ...

• Question

Possibility to customize the Project Workspace RIDAC to show the RIDAC records from sub-projects

Hi Community, What are the possibilities to customize the RIDAC page on project workspace? Currently it shows the RIDAC records created on project, but we have project and sub-project structure and we want to see the RIDAC records from the sub-projec...

• Question
• project workspace
• RIDAC
• SPM

How to only reconcile software on Installed devices

HiI've had a look on the forums and found a few posts but these do not align with what i'm attempting to achieve so wondered if anyone else had come across similar issues.Across our desktop estate we have a number of devices in various states includi...

• Question
• SAM
• Software Reconciliation and Compliance

CSDM Alignment - Business and Technology Management Services not selectable from incident

Hello everyone! I feel like I'm missing something obvious in terms of ServiceNow usage, so feel free to point me in the right direction. I wanted to ask here before opening a support request with ServiceNow directly. I am working on an architectural ...

• Question

No SUBMIT/SAVE button for submitting Delegate option in ESC

Hi, I have added Delegate section under My profile by downloading the Granular Delegation plugin but there's not button to submit/save it. Can anyone suggest or help.Thanks in advanced

• Question

Failed to allow the selected dispatch group to cover the selected assignment group

Hi Community,I’m configuring Field Service Management and trying to associate a dispatch group with an assignment group so agents appear in the Dispatcher Workspace.When I try to create the association, I get this error:“Failed to find an SM configur...

• Question
• Tokyo