ServiceNow Community

Global Search config only for active tasks except incidents

Recently are change manager use the global search to try and tasks related to a particular Applications. When he put the application name in only incidents appeared. So he thought that they did not submit any changes for this application and asked th...

Question

SPM Strategic Portfolio Management install

Hello everyone,I'm looking for guidance on how to go about installing SPM in Yokohama Dev instance, no SB available. Client has purchased the pro license. Is it possible to do the install in a PDI? If so, what is the sequence of installation? SN Docs...

Question

SG-SCCM is populating the SAM installation table, but then removing them

We are running on Xanadu and recently installed SAM-Pro, using SG-SCCM (Windows servers) and SG-Intune (computers) for data sources. When the SCCM Software Import schedule runs, it populates table: cmdb_sam_sw_installHowever, when the SG-SCCM Remove...

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CI Reference Lookup Extremely Slow with Large CMDB (~2.3M CIs)

We are experiencing severe performance issues with the Configuration Item (CI) reference lookup when clicking the magnifying glass from Incident and Change records. Our CMDB contains approximately 2.3 million CIs, and simply opening the CI lookup tak...

Question

How to prevent a subflow from running again if an instance is already running (Flow Designer)

Hi, I have a subflow in Flow Designer that gets triggered on record updates. If the subflow is already running (or waiting due to a Wait action) and another update triggers it again, a new execution starts, causing multiple parallel runs(Alert manage...

Question

SERVIÇOS DE RH NO SERVICENOW - Guia prático para POs (sem tecnês)

SERVIÇOS DE RH NO SERVICENOW - Guia prático para POs (sem tecnês)O grande desafio do RH é explicar, de forma simples e sem virar aula técnica, como os Serviços de RH funcionam no ServiceNow para POs que estão chegando agora ou que não vivem o dia a d...

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Human Resources Service Delivery

"Save" UI action no longer showing in workspace when generating knowledge articles with Now Assist

Hi,When we used to generate knowledge articles with Now Assist feature in workspace, we had a "save" UI action to save the article, that button is no longer there for some reason. Does anyone know how to add it back? Thanks

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ServiceNow APIs

ServiceNow APIs act like digital bridges that let different software systems talk to each other, share data, and work together smoothly. What They Do BestServiceNow offers a wide range of APIs, mainly REST-based ones that handle basic tasks like crea...

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Architect

Unable to dowload CSA certification under 'my credentials'

Although my CSA certification card is visible under the “My Credentials” section, I am unable to view or download the certificate. When I click on the View or Download option, no action occurs.

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HOW TO CONFIGURE LIST MENUS based on Server-side logic IN SERVICENOW CONFIGURABLE WORKSPACE

In one of my recent projects, I worked on a scoped application where I need to configure list menus for Service Operations Workspace. To my surprise, OOB the visibility of the list was exclusive to administrators within the Service Operations workspa...

Question

Resolved! Prevent record insert from "Insert a New Row" based on parent state

Is there any sort of method to disable the "Insert a new row..." function on a related list based on the parent record's state?We have a form setup for network route requests. The user fills out some information on a parent record and then adds the...

Question

UI Builder: How to create and use a REST data broker

Summary Using a Rest api is useful when you need to query for ServiceNow data on a public page. Querying for data requires authentication meaning all global data brokers require sign on. Using a rest api is a good way to bypass authentication and sti...

Article

need best practice recommendation

Dear All,I’m in a bit of a challenging situation and would appreciate your insights. Our team is currently facing significant bandwidth constraints, yet we frequently receive requests from individuals outside the platform team for access to our Servi...

Question

Glide Ajax script to return group to populate Incident based off cat/sub cat

Hi community, Working on this Script Include and Client script that will auto populate the assignment group based off cat/subcat. However my assignment group isn't being returned. My log statements show that my category array is return undefined. I...

Question

MID-less vs MID ACC configuration

My customer wants to deploy ACC-V to 11,000 End User Devices and because those devices are air-gapped i.e. do not have access to an on-prem MID Server we are thinking of a MID-Less ACC installation. What I need to know is what are the pros and cons...

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