ServiceNow Community

UI Builder dashboard filter not working on Record list

I am trying to build a dashboard in UI Builder and it needs to be in it for some other items that are to be added, so can't use the simple dashboard page that easily adds elements that just work OOTB. I have added a record list that is looking at rec...

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OOTB Notifications Best Practices

There are a lot of comments regarding the OOTB notifications.I need to make major changes to the following notifications:Comment left on IncidentIncident assigned to meIncident assigned to my groupIncident commented for ITILIncident resolvedIncident ...

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Problem with Servicenow university account sign on

Unable to access ServiceNow UniversityI am having a problem when I try and access servicenow university to pay for and sit my delta exams.I cannot login to do this or access the help centre as I keep having a continiously loop of the servicenow unive...

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Why is the client-side GlideRecord considered inefficient?

Can someone clarify to me why the client side gr api is considered inefficient? Is there something I am overlooking? To me the api seems like a good alternative to having countless simple script includes for some highly specific purpose. I keep readi...

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ACL For Custom Table

There is a custom table called “Certification and Training.”We need to create ACLs with the following requirements:Only users with the itil role should be allowed to create, update, and delete records in this table.All users should be allowed to read...

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Duplicate Models in cmdb_hardware_product_model table

Hi All,We have multiple discovery sources, and we’re seeing duplicate entries in the cmdb_hardware_product_model table. Each model is linked to configuration items (CIs). How can we clean up these duplicate models in the existing data, and how can we...

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how to replace the custom widget to OOB widget Not able to find OOB widget

I received a request to replace the custom add attachment widget with the OOTB add attachment widget. I have checked the available widgets but couldn t find the OOTB widget for attachments. Could someone please assist with this

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Unable to disable the Authentication Factors menu item in Application Menus

Platform: Zurich patch4-hotfix3 Context: Our platform use is specifically targeted to customer service agents via a customized CSM application. CSM is the only real licensable product on our instances. No other products are installed. Users acces...

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How can I validate, using ATF, whether a specific value exists in a dropdown field?

Hello everyone, I would like to create a test step that verifies whether a field is populated with a specific value based on the value selected in the previous field. Is there a way to implement this type of validation? Thanks in advance,Utsav

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WDF - RPA Training

Robotic Process Automation (RPA) Explore comprehensive training resources for Robotic Process Automation. Learn how to design, develop, and implement automated workflows to enhance organizational efficiency. Robotic Process Automation (RPA): Intro...

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Flow Designer condition using current time executes in UTC causing incorrect comparison with time

Hello Experts,We are trying to implement logic in Flow Designer for Visitor Management.Requirement:If the visitor's Expected Departure time has passed the current time, then we need to update an Overdue flag in the Visitor Registration record.Current...

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Rome

Strategic Portfolio Management (SPM) in ServiceNow How a demand can be promoted to project

Hello I don't know SPM module and i have a task on it, make OOTB solution for demands that need to be approved by a committee so the date of validation by the committee must be mandatory the conversion or promotion of the demand to project must be wh...

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Resolved! Capacity Planning for SAN, vCPU, RAM etc. in ServiceNow

Have any of you implemented Capacity Planning for SAN, vCPU, RAM etc. in ServiceNow? To add more details on to this - more similar to physical assets like Laptops or Desktops where we have Stock rooms and Stock rules that govern inventory of the asse...

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Help with On-call workflow

Hi, Please help me on how I implement the requirement below:I'm not very familiar with using the legacy workflow editor and been working with this task but I'm unable to completely do it. current workflow: on-call assign by acknowledgement per rotaCu...

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Reconciliation rule not working on Windows server table

Hello Everyone, Recently we have created a reconciliation rule on Windows Server table and we keep first priority is ServiceNow and second priority is SG-SCCM ad third priority is SG-Intune and we have selected apply to all attributes. the issue is S...

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