Unexpected Email "Allow Kiosk Camera Access" from SURF

davidschull
Tera Contributor

I've received the following unexpected email from SURF@servicenow.com:

Subject: Allow Kiosk Camera Access
Body: Hi <name>,

An application on the kiosk requires the use of the device camera for kiosks: VMS kiosk for Boston. Please open Kiosk as the Kiosk Operator and allow camera access. This will allow Kiosk to function with all camera related capabilities.

Thank you,
ServiceNow Workplace Services team


I'm concerned for a few reasons:
1) We don't use Kiosks,
2)  We don't have anything setup in Boston.
3) We are just a normal customer (not a partner etc.) so the email sender (SURF) doesn't seem like it's meant for us. 

Could this be of any concern, or is this just a system error that sent this email to the incorrect recipient? 

1 ACCEPTED SOLUTION

Mihula
Tera Expert

On HI Support page it now has a banner:

If you received an email titled "Allow Kiosk Camera Access," please be advised that it was sent in error and should be disregarded. No action is required on your part"
Mihula_0-1792473826524.png

 

View solution in original post

16 REPLIES 16

ARScheuvront
Tera Contributor

Someone from my company got this email.  I am guessing it was a mistake but I am checking with our account team. 

Nick Bernal
Tera Contributor

We also received this for our tenant, and have no knowledge of a kiosk system.

 

HUB_RL
Tera Contributor

Someone from my organization also received this email notification. 

Vishal Jaswal
Tera Sage

Hello @davidschull 

Ignore - As per ServiceNow "If you received an email titled "Allow Kiosk Camera Access," please be advised that it was sent in error and should be disregarded. No action is required on your part."

VishalJaswal_0-1792513030625.png