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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Its_Azar Specialist Just-In-Time (JIT) Role Provisioning in ServiceNow — A Smarter Alternative to Permanent Access This article explains ... Read More prerna_sh Specialist Smart Lead Routing Assistant: Built with ServiceNow Build Agent || #BuildWithBuildAgent Challenge This article explains ... Read More mayankkumar Specialist "SkillMatrix AI" - Built with ServiceNow Build Agent #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist How I Built a Fully functional Custom application Using ServiceNow Build Agent in Just 6 Prompts As part of the #BuildW... Read More Anil Nemmikanti Specialist Record is being aborted on update but there is no abort BR on the same table. How it is possible? As part of the #BuildW... Read More shreedevin Specialist Building “Simply Thriftify” with Build Agent . My Journey in the #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist Top 10 ServiceNow Tables Every Developer Should Know 1. sys_user – The Users Table This table stores all us... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [EMEA] Software Asset Management Office Hours Hosted by Lolita Honkpo 2 Dec, 2025 12:00 AM PST Event Details Online Live on ServiceNow: Empowering Your Success with AI-Enabled Regulatory Change Management Hosted by Lolita Honkpo 2 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Get Started with Security Operations Applications Hosted by Lolita Honkpo 2 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Platform Academy Hosted by Lolita Honkpo 2 Dec, 2025 10:00 AM PST Event Details Online Live on ServiceNow: ServiceNow Impact Office Hours Hosted by Lolita Honkpo 2 Dec, 2025 10:00 AM PST Event Details Online 12/2 Webinar: Accelerating Development with ServiceNow Build Agent Hosted by Mary Kay Pierso 2 Dec, 2025 12:00 PM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Issue with SLA not being triggered

Hi all,I have created a new table and added SLA to it and sla is getting triggered in Dev. I moved the changes to Test and Prod where it works in Test but not in Prod. SLA definitions are same across all the instances it works in sub prod but it does...

  • Question

Resource assignment is deleted after resource is assigned

Hello Community! At the moment a Resource Assignment is assigned to a Resource, it is deleted, and a new one is created within the same Resource Plan. I think this is expected to happen because on the resource plan form we can see the logs like this:...

  • Question
  • Demand Management
  • Resource Management
  • Service Portfolio Management

Mobile Application

How to populate fields based on other field in mobile app create screen form? How to give conditions to input attribute conditions such that it populates one reference values based on other fields? OR How to apply reference qualifier condition to mob...

  • Question

Questionnaires is not working in "CSM/FSM Configurable Workspace"

Hello, I am dealing with the "Questionnaires" OOTB button. the button works perfectly in the UI View. But not working in the workspace.    The button should open the window that shows me the relevant Questionnaires for the current work order task, th...

  • Question

Skill Based Routing for Walk-up

Hi Team, I am new to Walkup module and looking for support in implementing skill based routing for it. (based on location/language). I already configured below object but still its not working:1. Skill, Skill Determination Rule, and enabling Business...

  • Question

Resolved! Show more results as Catalog Item Variable for specific group

Hi,I have a catalog item variable that references "cmdb_ci_business_app".Now, I want that variable to only show results that:1. Are Active2. Have the status "In Production"3. Managed By Group, which must be one of the groups the person is a member of...

  • Question
  • ITSM: General

GRC: role matrix

Hello community. GRC is one of the most complex applications I have encountered so far. Therefore I feel a little bit overwhelmed with the amount of possible roles and how to connect them to the GRC tasks, such as attestations or risk assessments. Fu...

  • Question

Troubleshooting & Diagnostic guide for incidents

Hi, There is a Customer Service Problem Management (CSPM) application that agents can use troubleshoot for a case. The case is routed to CSPM application during diagnosis Is there anything similar to CSPM for incidents that can used for troubleshooti...

  • Question
  • Incident Management

AI Platform Workshop - December 04, Munich

Join us on the 4th of December in Munich for an in-person workshop to see how ServiceNow’s AI Platform delivers real business transformation. You’ll discover first-hand how to bring intelligence to every corner of your business, and walk away with...

  • Question

Resolved! Creating knowledge from a change

I want to be able to create knowledge from Change. I exposed the Knowledge field but on closure of change dont see knowledge article created even the knowledge checkbox is checked. Is there anything else that needs to be set up.Thanks in advance

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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