ServiceNow Community

ServiceNow Smart Assessment Simplified: A Step-by-Step Practical Guide!

Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...

Article

Getting Session Expired (401 ) for some of the users in servicenow after 5 minutes

Hi ,In our ServiceNow instance some of the users are getting Session Expired (401) after 5 minutes. What will be the reason behind this. By default it should be 30 minutes. When we checked the below properties in our instance , we see Thank you!

Question

Need help to run Powershell script at Midserver

I was trying to add attribute: ExpiryDate, which is date field to the Create AD Object in the Flow Designer and getting error as 'Invalid Type or unsupported attribute found in Object Data'. When I checked with internal AD team, they confirmed it has...

Question

Live on ServiceNow : On Demand

Live on ServiceNow is an interactive event series to help you adopt, deploy, and accelerate success from your ServiceNow products. Join us for live events to learn what's new from ServiceNow, get the latest pro tips, and connect with the ServiceNow ...

blog

Issue setting KB article state to Outdated

Hi I have recently experienced that few of the previous versions of KB articles are not set to Outdated state.Due to this users are not able to see Checkout UI action.Can you suggest how can we move the workflow state to Outdated because i am not abl...

Question

RITM not closed despite cancelled SCTASK

Hello,There is a incident raised stating that the RITM was raised for a hardware category . That catalog item had a workflow of creating two SCTASKS. Here the issue one SCTASK got closed complete and later which created another sctask which was also ...

Question

Is it possible to make Comments mandatory on incident form of service portal while reopening the inc

Hi there, I have a requirement to make comments mandatory if end user tries to reopen the incident by using "Reopen" ui action on service portal. Is it feasible to achieve? if yes the how? if not, could you please share any servicenow document stati...

Question

Issue using Flow Designer to load and transform data from a Data Source

I have a data source with 3 transform maps attached to it and a scheduled job triggered from flow. The flow first fetches data from a third party and uploads the attachment to the data source. Once that’s done, the scheduled job is run from the flow ...

Question
Human Resources Service Delivery

business rule details

one business rule can called in another scope application just like script include ?

Question

Automated Daily record Creation and Assignment

I have created a record called "Daily Backup Checks" which is a simple form that requires an admin to fill out the 15 variables and submit. The form is correct and created. I have created a flow for it to trigger daily to create the form, assign it ...

Question

How Do I Create a Run Script in a Flow

How do I create a run script in flow designer? In the past we used workflow editor. There was this activity "run script" where we would broadcast an event to trigger an email notification. An example of the workflow.In the activity, we use an eventq...

Question

why "GeneralPDF" not working, getting error like GeneralPDF not defined

Hi All,Kindly let me know why GeneralPDF not workingError : gs.addErrorMessage("PDF generation failed: " + e.message);GeneralPDF not defined.Client SCript :var responseBody = Contenthtml; var letterheadHTML = "<html xmlns:o='urn:schemas-micro...

Question

Restrict Service Catalog submission for non–key users with proper message on Employee Center

Hi All,I am working on a requirement where I need some help to achieve the desired behavior in Employee Center.Requirement:All service catalogs (with key user restriction) should be visible to all end users.However, only key users (members of a speci...

Question
Cost Management (ITSM)
Service Catalog

Resolved! Issue calling Script Include in Automated Indicator

I am Trying to call a script include into a Automated Indicator the filter condition i am using is Sys_is is one of javascript&colon; new nameofscriptinclude().function();The script include is working fine if i call it from a background script it is ...

Question
Dashboard
Filters
Performance Analytics

How can I duplicate an Active Items widget for IT-specific use?

I want to duplicate my existing Active Items widget and create a version that is specific to IT.The IT version should only show:IT SurveysIT RequestsIT ApprovalsIt should not appear on the main home page, but only on the IT page.Would this be possibl...

Question