ServiceNow Community

Service Exchange: Create a Transform in the Consumer When the Provider Table is Unavailable

In this example the Provider has Customer Service Management installed and the Consumer does not have Customer Service Management. The provider creates a Remote Task Definition (RTD) with the Provider table field set to Case [sn_customerservice_case]...

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Check Compliance for Health Literacy advisor.

I have a task in the SAM Success activity details that requires checking compliance for the Health Literacy Advisor . Could you please guide me through the steps to complete this task?

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Classic vs. Smart Assessments Implementation

My company is investigating whether to enable smart assessments at the beginning of a new implementation for IRM/TPRM. We are looking for any customers or implementation partners that have done this, opinions on doing one or the other, pitfalls and r...

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Integrated Risk Management (IRM)
Risk Management
Vendor Risk Management

Now Assist Skill Kit on Catalog Items

Hello, I would like to ask if it's possible to use Now Assist Skill Kit for some fields suggestion on Catalog Item before saving the form?Use Case:We are creating records via Catalog Item and what I need is to have some button/link (Custom Variable w...

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ServiceNow Exchange: Pro Dev Academy - Vibe Coding AI Agents Using prompts for In App Agents

Pro Dev Academy spotlights advanced developer topics, including: - Applying engineering concepts in-platform- Working with IDE/Fluent- Using incremental prompt-driven development with Build Agent- Creating custom React experiences- Modern JavaScri...

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Mobile Card Font Icons

Hello All, Can someone guide me how I can create a custom Mobile Card Font Icons? I want to create icons for our custom apps but the ServiceNow OOTB icons do not meet requirements or design requirements for our Mobile Apps. Thanks!

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Automating Multi-Step Approval and Training Workflow for ChatGPT System Access in ServiceNow

Hi all, I'm working on an integration for a ServiceNow catalog item called System Access. In this catalog item, there’s a field called System that references the Infinity Catalog Item Variables table. This integration is specifically for the ChatGPT ...

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Copying Incident Fields When Creating Change Request

When creating a Change Request from an Incident, it is often useful to automatically copy relevant field values from the Incident to the Change.ServiceNow already copies some OOB task fields, but organizations usually need additional fields or custom...

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Change Request History on a CI

Hello, I am wondering if it is possible to see all the related change requests that were put in for a specific CI in my CMDB. For ex, I put in 2 change requests for server X on Monday/Tuesday - is there a way within the CI record to see those change ...

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How we can mass delete comments from records?

We recently bulk loaded comments on around 10000+ cases. Unfortunately the work notes as well got loaded as comments and now internal work notes are visible to the customer through portal. We are trying to delete all comments now. We removed the entr...

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Image is not appearing in the catalog item

Hi,i'm trying to show an image on a catalog item form. Unfortunately after uploading the image on the db_image table and after configuring the macro, the result is the following: here's how i have configured this part of the catalog item: Please advi...

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Resolved! Only new state visible when creating new incidents

What is the best approach to limit all users other than admins to only be able to save/submit new incidents in a new state? The options to change the state to in progress, on hold, resolved or cancelled should not be visible until after the creation...

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VR Remediation Target Rule | Frequency of the notification

Hi,In Vulnerability Response, I set a remediation target of 7 days for Critical vulnerabilities.I want the user to receive a notification every day from day 1 until the deadline (or until it’s resolved).I don’t see any option to configure this in R...

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Consumables catalog by stockroom/location

Hi community, I have a requirement for one of our customers and I had doubts about what actually is possible or not with the base tables. (So is my requirement actually achievable without HAM ?) The requirement: Having a consumables catalog for mult...

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Importing KB Categories from Excel

Hi, What am I missing? I try to import Knowledge Categories in to kb_categories table but I always receive same error. I'm at Knowledge Categories [kb_category] table, then I selected Import and then created following Excel to import new category.S...

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