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Community activity

Watermarks in ServiceNow

 Watermarks in ServiceNowA Watermark in ServiceNow is a unique identifier automatically added to notification emails. It helps the system match inbound email responses to the correct records (such as Incidents, Problems, or Change Requests).Watermark...

  • Question

<sn-record-picker> unable to load the data if user records more

Hi Team,We are using <sn-record-picker> to load user records dynamically. When server returns more records (ex-500+) then <sn-record-picker> not showing any result on front end. However, if we reduce the sys_id returning around 200 it is showing the ...

  • Question

Error while merging id

Hi team, i was trying to merge the old id with my company  id , while merging i am getting this error. Please help me on thisi have attached the screenshot. 

  • Question

SLA Definition in ServiceNow

A Service Level Agreement (SLA) in ServiceNow defines the expected service delivery timeline between a provider and customer. It ensures transparency, measurable targets, and customer satisfaction by tracking whether agreed service levels are being m...

  • Question

How to Make the catalog item Favourite in the Now Mobile App

Hello experts,I have one requirment where i have to expose the My Favourites to the Now Mobile App. After investigating it, i found its already available in Now Mobile, however all i can mark as favourite was the KB articles.I specifcally want mark t...

  • Question

Problem approval field updating absurdly

Hello experts,In our client instanceWe have approval and rejection notifications configured on problem, based on Approval field(inherited from task)the problem is, when anyone approves the approval, system behaves absurdly and sets values as first re...

  • Question

Resolved! How to use email layout/templates on Scheduled reports?

We want the email body of the scheduled report to utilize our email layout which contains our company branding. We can already do this for all email notifications we have set in the system. We can manually copy the layout HTML code on the report_body...

  • Question
  • Reporting

Contract Management - Contract Threshold breached Notification

I have a requirement that is WHEN the Contract is about to reach the end date or expiry                THEN automated notifications or alerts should be sent to abc@email id  based on the frequency mentioned below1. Every week when 1 month is left2. E...

  • Question

update Records based on click on Hyperlink

Hi All, I am having field which has having external Link . Requirement is when ever user click that link it should trigger some script to update records in table. Not sure how I can do that as per my understanding client script will not work here. Le...

  • Question

RPA Desktop Design studio

Hi ,When I tried to connect RPA Desktop design studio with my personal PDI Iam getting issue and desk top studio still shows loading for hour.My current instance is Yokohama.Kindly let me know what are all the plugins need to be installed for RPA Des...

  • Question

Attachment security on HR Cases - outside of Evidence on Employee Relations

Our HR Agents are asking for a way to attach documents to any HR cases and have an option to make them not visible to the Subject person. These are cases that are not necessarily Employee Relations cases where the Evidence tab is available, but there...

  • Question
  • Employee Document Management
  • Human Resources Service Delivery
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