ServiceNow Community

Question for all 2nd year and SENIOR ADMINS

As someone whom has a few months experience in SN (no real work but lots of practice and went through SN University last year) what are the trends (if any) that you are noticing that industries expect of you? Is it more Developer knowledge? Is it exp...

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Visibilty of records based in group membership

Hello community experts,I have a question. So here it goes, I have a case table with multiple cases, Now I want members from assignment group with prefix "LEGAL" should be able to see the cases that belong to their service 'service = Legal request' ...

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Flow not triggering anymore, action's definition is missing

I have a flow which seems to have stopped triggering at a specific day. I used to trigger on a case update and worked perfectly, until it didn't.When I test the flow an manually enter a case ID which should have triggered the flow it works fine, but ...

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Full-text search in a catalog item in the Service Portal

Which setting needs to be changed so that in the following environment:"/sp?id=sc_cat_item&table=sc_cat_item&sys_id=" (Service Portal), a variable (reference) that points to sys_user allows full-text search to work? For example, "Max Muster" should b...

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Add message as comment in Virtual agent

Hello,i have a requirement , there is a decision field in Virtual agent which is --- would you like to add a comment and there are 2 choices yes/no if user dont select yes or no and type the comment instead of selection 2 choices then it should add a...

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Flow Designer for loop not showing all the for loop iteration results in the Flow Execution

Hello Experts, I have requirement to see all the loop iterations in the workflow executions but it is showing only the first and last when i check the flow executions. I have tried out the below but not working.Go to Process Automation > Flow Adminis...

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Best Approach for Generic "Corrective Maintenance"

Hi everyone,I’m facing a challenge where the customer is requesting a generic “Corrective Maintenance” template that would use variables (similar to Incident Categorization) to define SLA, Assignment Group, and Prioritization.I’m trying to avoid crea...

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Email client Template

In our case there is one DL from which the email is triggered within that DL, there are multiple DLs that received email but there is one DL that doesn't received email.My problem is that i cant find the DL i need to add that one DL so it can receiv...

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Ui Action with Script Include

Hello,I have created a UI Action called "Resolve Infraction" that is being used in Workspace. The UI Action has the condition of: new x_mtbr_ebs_sip_0.EBSSIPUtils().canViewResolveInfraction(), which is just identifying when the user can see the UI A...

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Change Background color of Number field to Yellow when attachment is attached by Requester

Hello All, I got a requirement where the 'Number' field background color should get updated to yellow when attachment is attached by Requester. Could you please help me with your inputs to achieve this scenario. Thanks for looking into this.Thanks,Pu...

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Resolved! can you create crews for contractors?

anyone know if you can create crews for contractors (wm_ext_agent) if using contractor management?i am not able to do it in my PDI- logged in with wm_dispatcher, can create crews but only select wm_agent, not wm_ext_agent- logged in with wm_manager, ...

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How the order of catalog items decided in "sc_catagories_page" widget.

Hi All, In the "sc_categories_page"widget available in the service portal, there is one catalog item "xyz" which is visible at first place, but the requirement is to make this at last. I have checked the order field value of items, but widget is not...

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Enable Delete UI action button for specific user

I want to enable the Delete UI action button for a specific user for my custom table which extends from the task table. When I tried checking the UI action button in the task table and tried adding the user role here I don't see the user able to view...

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Transform Map on Database Instance Field Assigning Server CIs...

Recently, our CMDB update forms started acting strangely; worked for years, but problems perhaps after recent upgrade. Anyways... When our DBAs are creating/updating their CIs in the CMDB, for reasons unknown recently, the DATABASE INSTANCE reference...

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Update a single variable after the RITM submitted before creating catalog task

Hi All,I would like to implement a logic in Flow Designer where, upon submitting a request, a specific variable is dynamically updated based on the location of the user (i.e., the value of u_requested_for.location). This updated value should then be ...

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