ServiceNow Community

GlideRemoteGlideRecord API Magic : Seamless Instance Access

When aiming to synchronize data between instances, our primary focus naturally shifts to REST/SOAP API integration. While going through from one of the requirement, I've explored a way that allows seamless data synchronization between different Servi...

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Scripting and Coding

can custom app be deleted?

Can we delete our custom app from our instance?

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How to restrict a Module/data visibility

Hello Everybody, I created a new module called "Assets Data Import" which is reference to Data Source(sys_data_source) table.I want to restrict the data visibility, only 4 data sources needs to be visible when a user click on it, but its not working,...

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P1 Onsite SLA (4 hours) on Case Task in ServiceNow (CSM).

Hi Everyone,I’m implementing a P1 Onsite SLA (4 hours) on Case Task in ServiceNow (CSM).Requirement:SLA starts from Case Created TimeStops based on Arrival Time (custom field)≤ 4 hours → Achieved4 hours → BreachedChallenge:Arrival Time is entered at ...

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Resolved! ATF

Hello Everyone, Iam working on ATF. While automating a test script, I have come across a scenerio where i have to add multiple CI under a change request. I was able to go and click on add button on the affected CI's related list. Im not sure how to s...

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What’s the best way to cancel bulk RITM tickets and their flow executions?

Hi everyone, our catalog form is using Flow Designer instead of Workflow when creating RITM/SCTASK tickets. Now, we have 5,000+ invalid RITM tickets that we need to cancel, along with their flow executions. I just want to ask what the best way is to ...

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CSM Escalation Case - Collaboration Manager Field Availability

Hi All,I am not a CSM expert and I have a question. We are trying to solve for a visibility issue once a CSM case is escalated. Once the CSM case is to be Escalated, the "Tier 1" needs to have visibility to the escalated case so they can add commen...

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AWA Reassign

#Role: You are a ServiceNow technical expert in CSM who needs to troubleshoot the issue below and come up with a solution. #Problems to troubleshoot:We have two case types: "complaints and escalations," which is OOB, and another custom-created, "te...

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Trigger UI Builder Page modal using Client Script[sys_ux_client_script]

Hi Team,I have a quick question, I have created three Modal on the page on click of a button first modal will appear which has choice field based on the choice either modal two or three should popup, my current approach is i have created a client sta...

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Deactivate a portal and optionally redirect to an alternate portal (Xanadu)

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Out-of-the-box ServiceNow comes with several Service Portals. What if you want to deactivate some of these portals, and perhaps even redirect users? Since yo...

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Show Inactive Announcments for last 12 months in Service Portal Widget

I have a client that is wanting to have a separate widget underneath the OOTB Announcements widget, to show all historical inactive announcements that have been published for a specific portal. I have taken a clone of the OOTB Announcements Widget, u...

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I wanted to understand that do we have feasibility to customise Related Links on SOW view.

Do we have feasibility to customize all the Related Links on Service Operations Workspace, either as a recommendation or by creating a new page similar to Related Records.

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How to create GraphQL to retrieve data using a data resource in UI Builder

I am really stuck on this and could use some basic, step by step instructions. I'm trying to learn how GraphQL works within UI Builder. I've spent a considerable amount of time trying to learn GraphQL - but I really can't find any basic steps for UI...

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Can we pass incident form value to sys popup on the caller field

Hi All, When I click on the Caller field, a popup window opens showing all user records. In that popup URL, is it possible to add additional parameters using values from the Incident form (for example, the Company field)? Based on that value, I need ...

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Not able to create and update button on playbook activity page

I'm working on playbook. I have configured a playbook on Contact table. Have configured a record generator to trigger that playbook. I want to rename the buttons appearing on playbook pages i.e, Record generator page, other pages. Please let me know ...

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