Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Ashley Snyder
ServiceNow Employee

 

What this video series covers

AI Gateway is the control plane inside AI Control Tower that governs every Model Context Protocol (MCP) connection between your AI agents and the tools they use. These four videos walk enterprise architects, AI Stewards, and developers through AI Gateway from first setup to full production observability.

Watch the complete walkthrough end to end, or jump to the video that covers the part of the implementation you're working on right now.


🎬 AI Gateway: Complete Walkthrough

Start here for the full story, start to finish

This video combines all three topic videos below into a single walkthrough. It covers what AI Gateway does, how to set it up, how to bring MCP Servers into a governed inventory, how lifecycle approval works, how to register clients and configure agents, and how to apply security controls, tool governance, and observability once agents are live.

Chapters:

  • What AI Gateway Does
  • Setup and Prerequisites
  • MCP Server Intake
  • Lifecycle Approval
  • Client Registration
  • Agent Configuration
  • Security Controls
  • Tool Governance
  • Observability
Best for: First-time implementers, End-to-end reference

⚙️ Setup, Intake, and Lifecycle Approval

1 Start here for a first-time setup

This video covers what AI Gateway does, the prerequisites before you register your first MCP Server, the four ways a server can enter your governed inventory, and the two lifecycle milestones that take a server from unmanaged to available for agents.

 

Chapters:

  • Setup and Prerequisites
  • Intake
    • Auto-discovery in AI Agent Studio
    • Auto-discovery via MCP Server Console
    • MCP Catalog
    • Manual Entry
  • Lifecycle Approval
Who this affects: Enterprise Architect, AI Steward

🔗 Client Registration and Agent Configuration

2 For once your MCP Server is approved

Once an MCP Server is approved, this video covers generating the credentials your agents use to authenticate, and connecting agent platforms so every request routes through AI Gateway.

Chapters:

  • Client Registration
  • Agent Configuration
    • AI Agent Studio
    • Claude
Who this affects: AI Steward, Developer

🛡️ Security Controls, Tool Governance, and Observability

3 For managing servers already in production

This video covers the controls that keep agent tool access accountable once servers are live: pausing connections instantly, blocking transactions containing sensitive data, governing individual tools on an MCP Server, and monitoring request volume, success rate, and latency.

Chapters:

  • Security Controls
  • Tool Governance
  • Observability
Who this affects: Compliance & Security, AI Steward

📚 Related Resources

Implementation Guide

AI Gateway Implementation Guide

Step-by-step configuration for every setup workflow: intake, approvals, client registration, security controls, and observability.

FAQ

AI Gateway FAQ

Answers to common questions about AI Gateway setup, governance, and MCP server management.

 

Version history
Last update:
an hour ago
Updated by:
Contributors