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Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform   Imagine your Serv...

  • blog
  • Customer Security and Trust (CST)

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

ServiceNow Development Instance Admin Account Has Become Read-Only

Hi Community, Our ServiceNow development instance admin account has unexpectedly become read-only. The admin user has the snc_read_only role inherited through other roles, and we are unable to make any record updates even after elevating to security_...

  • Question

Scripted conditions for Workspace View Rules not working?

Hi,I'm working on a custom workspace in a scoped application.Now, I want to apply some workspace view rules. (Already applied what I needed in core/native UI, works great there).My conditions are quite complex, therefore the need of it to be scripted...

  • Question

Stepper Component in Configurable Workspaces

Process flow formatters in ServiceNow’s native view offer a visual representation of a record’s state progression. While not interactive, they can be prominently displayed at the top of the record. However, as we began migrating to workspaces, these ...

  • Article

Can I customize the date picker?

Hello. After I create a field with the Date Time type, I want to customize it. I don’t want users to be able to select Saturdays or Sundays—those days should be disabled/read-only. How can I customize the date picker?

  • Question

Two Doors into Lux Lab: Choosing Your Path

◆  Lux  Two Doors into Lux Lab: Choosing Your Path Developers don't all arrive at Lux from the same place. Some already spend their days in VS Code, with their extensions, terminal, and Git workflow configured just right. Others are coming from ...

  • blog

PDI Offline for Several Days – Need Recovery Help

Hello ServiceNow Community,My Personal Developer Instance (PDI), dev295422, has been showing Offline for several days.The portal displays the message that my PDI is temporarily unavailable due to infrastructure maintenance.I have tried refreshing the...

  • Question
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