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Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform   Imagine your Serv...

  • blog
  • Customer Security and Trust (CST)

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Adding a Playbook Record Page Tab to a Workspace Record

Welcome to another episode of: Recently there have been multiple articles covering tabs in configurable workspaces, so why not make it a series This article will cover how to add Playbook as a Record Page Tab to a Configurable Workspace using UI Bu...

  • Article
  • Multiple Versions
  • UI Builder : Next Experience
  • Workspace : Next Experience

Change Request Types Accepted by Ansible Collection for SNOW

Hello, We're trying to use the Ansible Collection for SNOW; however, it appears that the change request role only allows "Emergency, Normal or Standard". Our SNOW team requires us to use something I believe to be custom, "Technology Change". Our use-...

  • Question
  • Playbook Experience
  • Workflow Automation

Resolved! Brazil version PDI

When will Brazil version be available for PDI today ? Any timeline ?

  • Question

ATF Issue - Client Error

Tester A is experiencing an Error in ATF Test Step 'Click UI Action'-Tester A and Tester B have the same role.-Tester A encountered error while tester B was able to finish the ATF successfully-Tester A was able to do the test scripts manually with no...

  • Question

Now Mobile 22.1.0 – Unable to access

Hello,We are experiencing an issue with the Now Mobile application (version 22.1.0) on Android devices.We have the following scenario:Samsung Galaxy A54 5G – the user is unable to access Now Mobile.Samsung Galaxy A36 – the user is able to access Now ...

  • Question

Resolved! PDI ISSUE

I am facing an issue with my PDI. The instance went offline and showing a message "Instance Offline: Recovery may take long. You can wait, or release it now to request a new one." And My instance last used: Last used: 9 days 3 hours agoI am afraid th...

  • Question

Resolved! How do you create a new variant for the polaris theme?

How do I create a new variant for the polaris theme. I would like to create several new variants similar to Dark mode so that users can select additional theme preferences? 

  • Question

Resolved! No selection, no translation option

In the Now Mobile view, when opening a "list collector" field to select options, the text "No selection" appears, and it cannot be translated. I tried using a UI message, but that didn't work, suggesting it is hardcoded into the platform's default se...

  • Question
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