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Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

  • blog

Adding a KB article with a template

Hey guys,I've been playing around with templates for repetitive incidents and I ran into an issue when applying templates.Attaching a KB article is more or less a necessity for each resolved ticket, but templates don't seem to allow me to do this.I'v...

  • Question
  • Knowledge Management
  • Workflow

Setting Up Major Incident Management in ServiceOperations Workspace

This clinic covers configuring Major Incident Management within the Service Operations Workspace: Key setup steps, roles, and workflows for effective major incident response. Customers will gain practical guidance to strengthen their team's major inc...

  • Event

Event Management Webinar - The AIOps Advantage

Events are your early warning system, but alert noise drowns out signal. AI-powered Event Management cuts through the clutter and gets you to resolution faster. Learn the foundation: event ingestion, normalization, and intelligent alert correlationSe...

  • Event
  • CMDB
  • ITOM
  • ITSM
  • Workflow Automation

Resolved! Knowledge article optimization not working as expected

Hi experts, For knowledge article optimization, we see that the results are showing old dates. we have ran the 2 jobs called article optimization-now assist and scripted but still no results are coming. Can anyone please help where we are missing. Th...

  • Question

UI Builder: How to create and use a REST data broker

Summary Using a Rest api is useful when you need to query for ServiceNow data on a public page. Querying for data requires authentication meaning all global data brokers require sign on. Using a rest api is a good way to bypass authentication and sti...

  • Article

How to Create a Data Broker Server Script to Retrieve a Specific Property Value

In this article, we’ll demonstrate how to create a Data Broker Server Script that retrieves the value of a specific system property by its name. This is particularly useful when building Workspace experiences that require dynamic property values thro...

  • Article
  • accessibility
  • UI Builder : Next Experience
  • Workspace : Next Experience

Resolved! Disable ZZ_YY prefix from attachment when added through record producer

Hi, I have a 'attachment' type variable in my record producer which i have made mandatory. When the user uploads any attachment, i want the attachment to get saved in the record created. But instead, it is hiding it. I can see the entry created in sy...

  • Question

Resolved! Set Width of ref_ac_colums in reference variable

Hi All,  I have a reference variable on the core_company_table. Since we use both the company name and a (custom) company code as naming convention inside our organisation i have displayed both of them by using the following variable attributes: ref_...

  • Question
  • Service Catalog

How to disable “Use Now Assist...” icon for specific users?

Hi experts! Quick question: A few users would like to remove the “Use Now Assist to…” icon that appears in the Work notes and Additional comments fields.The icon doesn’t appear for me, but when I impersonate the affected users, I can see it consisten...

  • Question

Resolved! How to close g_modal window in which I have a record producer; I need to close this g_modal window onsubmit of Record producer.

For a Custom scoped application, inside agent workspace via a UI action, i display a g_modal.showframe function onClick(g_form) { var premiseId = g_form.getUniqueValue();var rpId = 'rpid';g_modal.showFrame({ url: 'sp?id=sc_cat_item&sys_id=' + rpId + ...

  • Question
  • Agent Workspace
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