Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More
The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
Doc Intel admin plugins are installed. (Australia)Based upon my research I could see that application menu for DocIntel is inactive and is "Medium Risk" if I activate it again.Application menu is inactive but child modules are active. My question:1. ...
I've upgraded instance to australia. I had few platform analtics dashboards. Where I want to utilize this feature Building hierarchical queries in dashboards for Knowledge Tab. I've created Filter by navigating Library > Filters > New as refered thi...
Hi everyone,I have a requirement where I need to store the value of a ServiceNow Currency field in the currency selected by the user, without converting it to the instance reference currency (USD).For example:User selects GBPUser enters 100 GBPI want...
We are facing an issue while implementing an email-based data ingestion use case in ServiceNow Dev instance.The requirement is to:Receive email with CSV attachmentProcess attachment via Inbound Email ActionLoad data into Import Set tableTrigger Trans...
In Part 1, we covered the fundamentals of REST API Access Policies, and in Part 2, we went deep on Auth Scope, OAuth Entity Linking, and MIAC. Both stopped at the REST boundary. But Basic Auth doesn't only enter through REST — it also rides in throug...
Hi Community,I'm trying to add Now Assist (Virtual Agent Chat) to the Global Header Menu in the Employee Service Center (ESC) portal.When configuring the menu item, I can see that the available menu item types are things like:URLPageCatalogKnowledge ...
Looking for insights from the ServiceNow communityI'm currently working on ServiceNow Predictive Intelligence (Workflow Classification) and encountered an interesting challenge during model training.The training consistently fails with the following...
I want to configure an integration between ServiceNow and GitHub such that, an issue gets created in GitHub after a RITM is approved in ServiceNow. I am using the "GitHub Spoke" for achieving this.The client has a "GitHub App" configured on their end...
How can I update the text from "Live Agent" to some custom text when using live agent chat?
I need assistance with the Service Operations Workspace Home Overview. I want to configure the Tier 1 donut to display Requested Items (RITMs) assigned to the active user.However, when I navigate to the Landing Page → Tier 1 → Donut Configuration, I ...
Alongside the AI Control Tower, two frequently discussed concepts often cause confusion: AI Use Case and AI System. AI Use Case is defined as the need for an AI‑driven solution within an organisation. AI System is defined as a software artefact that ...
I currently have an issue when a user is in Dark Theme they are unable to see scores that would otherwise be in black. I would like to have the SCORE color default to white if user has Dark Theme enabled. I used the attached UI script on my PDI (Xan...
Hi Community,We are planning a one-time migration of Agile Stories from ServiceNow to Jira and need to migrate all related information, including attachments.The scope includes:Stories/User StoriesDescription and Acceptance CriteriaPriority, State, S...
Assistant Analytics: Introduction Table of Contents Access RequirementsUnderstanding AI AssistantsWhat AI Assistants Include Why Assistant Analytics Matters for DevelopersAccelerate Decision-MakingImprove DiscoverabilityQuantify Automation Imp...
Click on 'View recap' for a quick overview, including a recording of the session and your reference presentation. This YouTube playlist allows you to explore our previously recorded Platform Academy sessions. Enjoy! 2026 - Platform Fundamentals...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Friday | ||
| Thursday | ||
| Thursday | ||
| Wednesday |