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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

  • blog

Featured UI Builder 101

UI Builder 101   The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...

  • Article

Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Microsoft Azure DevOps Boards Spoke Inbound Connection not configurable

Using the Azure Board scope for SN - ADO integration https://www.servicenow.com/docs/r/zurich/integrate-applications/integration-hub/azure-devops-spoke.htmlDone with Outbound its working but Inbound not configurable - How to enable Iam I missing some...

  • Question

Values visible in alm_hardware list view but empty in form view

Hi everyone, I'm facing an issue with the cmdb_ci and alm_hardware tables. Both tables have common fields such as Primary Contact, Secondary Contact, and Responsible Manager. When I update these fields in the cmdb_ci record, the updated values are vi...

  • Question

Case related lists not visible in CSM workspace

Hi Community. So recently my client upgraded the instance to Australia. After that, the generic case are not showing sections like details, service level management, remote tasks, tasks, interactions, etc. Instead, I see a small button at the far rig...

  • Question

can't patch to Australia Patch 3

Hello,I have my dev instance running patch2 and I am trying to deploy patch 3Build name: AustraliaBuild date: 04-29-2026_2044Build tag: glide-australia-02-11-2026__patch2-04-17-2026I keep getting the Servicenow main page login to connect to the servi...

  • Question
  • Platform and Cloud Security

Knowledge Feedback timestamp showing previous day's date

 Hi everyone, I'm facing an issue with Knowledge Feedback in ServiceNow.When a user submits feedback on a Knowledge article, the timestamp shows the previous day's date, while the time is correct.Our instance is mostly OOTB, and there are no customiz...

  • Question
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