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Anisa Chaudry
ServiceNow Employee

Everyone's talking about AI productivity gains. But what does it actually look like when an experienced instructional designer hands the first draft to an AI — and then has to decide what to keep, what to fix, and what to throw away entirely? In this candid, experience-led session, Tanya walks through what she learned after integrating AI into her training production workflow across a large-scale ServiceNow implementation for a large international defence organisation.


This isn't a polished success story. It's an honest account of what AI does brilliantly, where it confidently gets things wrong, and how to build a workflow that actually delivers time savings without letting quality slip. If you're a trainer, enablement lead, or learning designer wondering whether AI belongs in your production process — this session answers that question with evidence, not hype.

 

What Attendees Will Take Away:

  • A realistic picture of AI's strengths and limits in instructional content creation
  • Practical workflow adjustments that maximise AI value while keeping humans in control
  • Confidence to start experimenting — with guardrails already built in

 

@Tanya Stobbe