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Viêt Cao
ServiceNow Employee

AI is delivering most value when built with purpose and dimension properly. Sometimes, either classic or agentic AI can achieve the same outcomes. AI also shines best when coupled with automation and well integrated in processes. This session led by Impact will guide you through the different approaches and guide you towards the architecture which works for your business and your context.

Sessions:
- AMS - Tuesday August 4th, 12:30PM-1PM EST
- APJ - Wednesday, August 5, 2026 at 10:30 PM - 11 PM EST
- Europe - Tuesday, August 11, 2026, at 4:30AM - 5AM EST

You will learn:
- Types of AI (classic, generative, agentic, autonomous or digital workers)
- Design criteria to consider when developing a solution
- Common questions & answers regarding AI architecture