Is your AI Agent actually working for you? This session introduces a practical, field-tested framework for measuring AI Agent value using real customer data. Built from 25+ early adopter organizations, this framework walks through the complete data journey—from platform telemetry to customer interviews to a quantified value formula. Leave with interview techniques and metrics that build executive-ready realized value that funds expansion.
Resources:
Session Recording From Go-Live to Value — Measuring AI Agent Impact
AI Value Measurement Playbook
The full step-by-step guide to value measurement for ServiceNow AI Products.
Agent Zero Implementers Playbook
A practical, experience-led guide for designing,
building, validating, and deploying Agent Zero use cases.
Now Assist Acceleration Bundles
Proven best practices and comprehensive resources to implement a seamless out-of-the-box experience.
Agentic Use Case Examples | Now Assist Data Readiness Checklist for AI Practitioner Persona
